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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Kamau N.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Smartsheet Elegancy and Functionality

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Capabilities to to intrusively and seamlessly priorities most urgent tasks on the go. Ease of usability and deployment. Accessible using all internet devices.

What is your favorite aspect of this product?

Possession of impressive architecture and dashboard visualization.

What do you dislike most about this product?

Nothing to complain.

What recommendations would you give to someone considering this product?

Pick it ASAP.

Pros

  • Continually Improving Product
  • Reliable
  • Appreciates Incumbent Status
  • Helps Innovate

LISA C.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Smartsheet 2024 Experience

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Ease of use with pre-built templates. Agile tasks and projects planning and scheduling. Adding due tasks and projects milestone estimation.

What is your favorite aspect of this product?

Elegance on online marketing and planning.

What do you dislike most about this product?

Nothing to regret.

What recommendations would you give to someone considering this product?

May all pick it ASAP.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Rupa S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Excellent product that has automated our workflow

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

It has all the capabilities of an excel sheet but is a smarter version of it. Saves a lot of time if I had to do things in the excel otherwise

What is your favorite aspect of this product?

Its very easy to use, easy to setup workflows. Sharing and collaboration is easy.

What do you dislike most about this product?

Setting up complicated workflows takes a bit of time. Error messages also need to be improved on.

What recommendations would you give to someone considering this product?

Its an easy tool and will save you a lot of time if at present you are spending lot of time capturing data in sheets.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Appreciates Incumbent Status

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