Smartsheet Customer Reviews 2024

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Smartsheet

Composite Score

8.9 /10

CX Score

9.1 /10

232 Reviews Write a Review

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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6 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

6% Neutral

93% Positive

Pros

Transparent
Enables Productivity
Trustworthy
Fair

Feature Ratings

Average 83

Collaboration

Workflow Management

Planning and Scheduling

Resource Management

Document Management

Dependency and Milestone Tracking

Time & Expense Tracking

Budget Management

Reporting

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

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Project Portfolio Management - Midmarket

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View Smartsheet in this category (opens in a new tab)

Task Management

Translation missing: en.product_page.ratings.score 9.0

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Jitendra L.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

"Fantastic product"

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet distinguishes itself by offering a flexible platform that combines spreadsheet functionality with project management features. Its key differentiators include collaborative work management, automation capabilities, and integrations with various third-party apps. Smartsheet focuses on providing a user-friendly interface, allowing teams to manage projects, tasks, and data in a dynamic and collaborative environment.

What is your favorite aspect of this product?

I often appreciate Smartsheet for its versatility. Its ability to blend spreadsheet functionality with project management tools, fostering collaboration and automation, tends to be a favored aspect.

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

Consider Smartsheet if you value a versatile platform that seamlessly integrates spreadsheets and project management. Assess your team's collaboration needs and appreciate the tool's automation features. Ensure compatibility with your existing software ecosystem, as Smartsheet's strength lies in its extensive third-party integrations. Lastly, explore available training resources to maximize the benefits of the platform for your specific use case.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jitendra L.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

"Flexible,customizable and efficient for project"

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet differentiates itself from other project management and collaboration tools through several key features and functionalities - "Flexibility and Customization Automation Capabilities Collaboration Features Integration with Other Tools Reporting and Dashboards Resource Management."

What is your favorite aspect of this product?

My favorite aspect of Smartsheet is its flexibility and customization. The spreadsheet-like interface allows users to easily adapt it to various workflows, making it suitable for a wide range of projects and industries. This, combined with robust automation capabilities, enables teams to streamline processes and improve collaboration efficiently.

What do you dislike most about this product?

Nothing to dislike.

What recommendations would you give to someone considering this product?

Evaluate your specific needs, utilize templates, leverage automation features, ensure team training, and explore integrations for maximum efficiency.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Morgan B.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Versatile and user friendly!

Likeliness to Recommend

7 /10

What differentiates Smartsheet from other similar products?

As I said previously, it has an easy to navigate, user friendly interface. It is flexible with customization and allows for instant collaboration.

What is your favorite aspect of this product?

The collaboration it allows for between teams. I also really like the calendar view function!

What do you dislike most about this product?

I wish it had a reliable auto save function.

What recommendations would you give to someone considering this product?

Great for project management and portfolio management.

Pros

Enables Productivity
Efficient Service
Effective Service
Continually Improving Product

How We Deliver

Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Smartsheet Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Resource Management Includes resource allocation, expense tracking, and resource planning.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Task Management

Smartsheet Reviews

Jitendra L.

"Fantastic product"

Likeliness to Recommend

Pros

Jitendra L.

"Flexible,customizable and efficient for project"

Likeliness to Recommend

Pros

Morgan B.

Versatile and user friendly!

Likeliness to Recommend

Pros

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Title

1
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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Resource Management

Document Management

Dependency and Milestone Tracking

Time & Expense Tracking

Budget Management

Reporting

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support