Smartsheet Customer Reviews 2024

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Smartsheet

Composite Score

8.9 /10

CX Score

9.1 /10

232 Reviews Write a Review

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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6 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

6% Neutral

93% Positive

Pros

Transparent
Enables Productivity
Trustworthy
Fair

Feature Ratings

Average 83

Collaboration

Workflow Management

Planning and Scheduling

Resource Management

Document Management

Dependency and Milestone Tracking

Time & Expense Tracking

Budget Management

Reporting

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

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Project Portfolio Management - Midmarket

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Task Management

Translation missing: en.product_page.ratings.score 9.0

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Smartsheet Reviews

Agus T.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Tracking Security's Evolution with Smartsheet

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet's customizable templates, views, and automations make it flexible enough to adjust to changing tactics, unlike inflexible ticketing or documentation systems. I appreciate the ease with which I can modify project structures in Smartsheet to reflect changing priorities and methodologies without disrupting existing work.

What is your favorite aspect of this product?

Smartsheet helps keep security initiatives on track through clear task assignments and tracking. By centralizing discussions, files, and task lists within projects, organizational context is maintained as security matures. Notifications and comments facilitate collaboration across geographically dispersed teams.

What do you dislike most about this product?

The only restriction is the occasional lag time for large file uploads. However, Smartsheet is continuously optimizing performance to support ever-growing security programs.

What recommendations would you give to someone considering this product?

Smartsheet streamlines the journey of security from design to deployment. I confidently recommend it to any organization committed to iterative security improvement through close coordination. Its flexibility accommodates growth while maintaining oversight critical for protecting sensitive systems and data.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Tora M.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Use Smartsheet to create custom dashboards

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

The following enhancements can be made to facilitate metrics analysis: more customizable chart types, such as heat maps; user-friendly filters for multi-layered reports; and automatic updates to dashboards as data changes.

What is your favorite aspect of this product?

Smartsheet offers several standout features, such as ad hoc reports on request volumes and resolution times, visual data insights with interactive graphs, and dashboards that can be shared across the organization. Smartsheet allows you to export metrics to Excel, Power BI, and other BI tools for easy analysis. A visual analysis helps uncover bottlenecks and improve transparency.

What do you dislike most about this product?

Some default dashboard elements cannot be customized.

What recommendations would you give to someone considering this product?

Smartsheet metrics dashboards are highly recommended for data-driven service desks. Dynamic visualizations offer real-time intelligence on technical support operations, providing actionable information that can lead to better decision-making.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kirtiman C.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Wonderful application for tasks management

Likeliness to Recommend

7 /10

What differentiates Smartsheet from other similar products?

Its a wonderful application to manage the tasks and timelines

What is your favorite aspect of this product?

Multiple teams can access the centralized tracker and edit/make changes as permitted

What do you dislike most about this product?

Less formulas can be implemented compared to other tools

What recommendations would you give to someone considering this product?

More enhanced analytics features would help

Pros

Helps Innovate
Reliable
Performance Enhancing
Effective Service

How We Deliver

Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Smartsheet Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Resource Management Includes resource allocation, expense tracking, and resource planning.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Task Management

Smartsheet Reviews

Agus T.

Tracking Security's Evolution with Smartsheet

Likeliness to Recommend

Pros

Tora M.

Use Smartsheet to create custom dashboards

Likeliness to Recommend

Pros

Kirtiman C.

Wonderful application for tasks management

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Resource Management

Document Management

Dependency and Milestone Tracking

Time & Expense Tracking

Budget Management

Reporting

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support