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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative
5% Neutral
93% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Transparent

Feature Ratings

Average 84

Collaboration

87

Planning and Scheduling

85

Workflow Management

84

Document Management

83

Time & Expense Tracking

83

Resource Management

83

Dependency and Milestone Tracking

82

Reporting

82

Budget Management

82

Hierarchical Task Management

81

Mobile Access

79

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Quality of Features

84

Ease of Customization

84

Ease of IT Administration

83

Breadth of Features

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Business Value Created

81

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Vendor Support

79

Smartsheet Reviews

Kinley G.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A quick tool with a range of Solutions

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

I like how SmartSheets moves employees away beyond solitary Excel files and into a setting where they retain control while sharing a single copy of any report they make. There will be no more numerous copies of the very same spreadsheet shared by various persons. I like how normal users can generate extremely nice reports and that it was all on the web, so there is no need for servers.

What is your favorite aspect of this product?

Our intermediate and upper-grade executives may build visually appealing reporting and monitoring materials. They can use SmartSheets to provide their whole team access to whatever they wish to share, and usage has increased dramatically. It helps make it lot simpler to measure KPIs that were not in our ERP, and most of all, this can be handled by managers who understand their info and info needs.

What do you dislike most about this product?

My only criticism of SmartSheets would be that I wish it could link to the records found on our SQL server. The present system only allows for native filling by copy / paste, which would be more tough to keep track with as compared to dynamic or recurring data plan.

What recommendations would you give to someone considering this product?

Employees will be required to utilize Excel, which may cause a slew of issues, most notably the existence of reports or computations that individuals are unaware of, although with SmartSheet, the whole department could observe what was happening and remark if anything is inaccurate. I welcome any tool that allows for a unified version of the information as well as the sharing of findings; SmartSheet enables all this.

Pros

  • Reliable
  • Respectful
  • Helps Innovate
  • Enables Productivity

Kelly m.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

My experience with smartsheet

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It's highly effective project management and team collaboration tool that is easy to learn and also to manage compared to other similar platforms.

What is your favorite aspect of this product?

I like how it helps me to organize, track and accomplish all my tasks. Also I like how it empowers teams to manage projects, automate processes and to find solutions. I also like it's user friendliness. It's Price is also very reasonable

What do you dislike most about this product?

It does what it is needed,I have no dislike towards it

What recommendations would you give to someone considering this product?

It's the best project management software, and it has all tool's that you need to manage and create your project's

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Adam L.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Smartsheet is a project control program

Likeliness to Recommend

7 /10

What differentiates Smartsheet from other similar products?

This tool has a comparatively easy user interface. It also has the availability of Gantt plans and simple data additions and notes. Also, the design of this tool is very simple. More, Smartsheet also provides tools that can hold industry aims and other office efficiency solutions.

What is your favorite aspect of this product?

This program provides companies with an innovative way to cooperate on plans. The interface of Smartsheet is like a more powerful spreadsheet, which is easy to adapt to our team.

What do you dislike most about this product?

The program lacks a time tracking function. Due to the lack of a basic communication center, it is very laborious for us to comment and edit.

What recommendations would you give to someone considering this product?

Smartsheet is a project control software. I suggest that learn about it first then use it.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Respectful

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