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SAP

SAP SuccessFactors HCM

Composite Score

7.8 /10

CX Score

7.9 /10

69 Reviews Write a Review

What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

Company Details

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Awards & Recognition

SAP SuccessFactors HCM won the following awards in the Human Capital Management - Enterprise category

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1 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

3 Top Rated Features

2022

0 Top Rated Capabilities

2 Top Rated Features

2021

SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

3
Since last award

94 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

1% Negative

14% Neutral

85% Positive

Pros

Performance Enhancing
Respectful
Enables Productivity
Security Protects

Feature Ratings

Average 81

Talent Management

Performance Management

Employee Record

Position Management

Benefits Administration

Talent Acquisition

Payroll Administration

Learning and Development

Time and Attendance

Workforce Planning

Compensation Management

Vendor Capability Ratings

Average 77

Breadth of Features

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Talent Management

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View SAP SuccessFactors HCM in this category (opens in a new tab)

SAP SuccessFactors HCM Reviews

Role: Human Resources
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2023

Great, exceptional product

Likeliness to Recommend

9 /10

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

Adeel M.

Role: Human Resources
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Ease of use

Likeliness to Recommend

10 /10

What differentiates SAP SuccessFactors HCM from other similar products?

Bult for corporates and requires extensive HR training for junior admins

What is your favorite aspect of this product?

Scalability is something that can be achieved

What do you dislike most about this product?

Is more cumbersome than most other HRIS and implementation can have issues

What recommendations would you give to someone considering this product?

Yes I believe this is a perfect corporate product

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Efficient Service

Océane V.

Role: Human Resources
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Strong report capabilities

Likeliness to Recommend

8 /10

What differentiates SAP SuccessFactors HCM from other similar products?

SAP is a complete LMS with different modules (learning, talent management, development ...) A lot of report exists and you can create and customize you own reports SAP is a reliable software with experts as support team

What is your favorite aspect of this product?

report capabilities

What do you dislike most about this product?

the design and the fact that the tool do not evolve (no new features, no digital content...) and every customizations cost a lot

What recommendations would you give to someone considering this product?

I recommend to purchase this product if you are looking for a complete LMS. I think this tool is perfect for big companies (minimum 1000 employees)

Pros

Reliable
Security Protects
Performance Enhancing
Enables Productivity

Cons

Slower Product Innovation
Inhibits Innovation
Charges for Enhancements

How We Deliver

SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Company Details

Need Assistance?

Awards & Recognition

SAP SuccessFactors HCM Ratings

84 Likeliness to Recommend

3 Since last award

94 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love SAP SuccessFactors HCM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Talent Management

SAP SuccessFactors HCM Reviews

Great, exceptional product

Likeliness to Recommend

Pros

Adeel M.

Ease of use

Likeliness to Recommend

Pros

Cons

Océane V.

Strong report capabilities

Likeliness to Recommend

Pros

Cons

Most Popular SAP SuccessFactors HCM Comparisons

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Title

3
Since last award

1
Since last award

3
Since last award

Feature Ratings

Talent Management

Performance Management

Employee Record

Position Management

Benefits Administration

Talent Acquisition

Payroll Administration

Learning and Development

Time and Attendance

Workforce Planning

Compensation Management

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Vendor Support