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Paycom

Paycom

Composite Score
8.2 /10
CX Score
8.5 /10

What is Paycom?

Paycom is the most automated HCM platform and the only HR and payroll software built on a unique single database that supports every stage of employment. Powered by its industry first, command driven AI engine, IWant™, Paycom eliminates inefficiencies caused by disconnected systems and is frequently recognized by third party reviewers as one of the best payroll and HR software solutions for organizations of all sizes.

Company Details


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Awards & Recognition

Paycom won the following awards in the Payroll category

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Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

2% Negative
4% Neutral
94% Positive

Pros

  • Security Protects
  • Helps Innovate
  • Reliable
  • Altruistic

Feature Ratings

Average 86

Payroll Administration

92

Compensation Management

88

Direct Deposit

88

Time and Attendance

88

HR Systems Interface

86

Benefits Calculation

86

Tax Form Preparation

85

Taxation Deduction

84

Vacation and Leave Management

84

Third Party System Integration

82

Retirement Plan Tracking

81

Vendor Capability Ratings

Average 82

Breadth of Features

84

Ease of Implementation

84

Quality of Features

83

Ease of IT Administration

83

Usability and Intuitiveness

82

Business Value Created

82

Ease of Data Integration

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

79

Paycom Screenshots

Paycom Downloads

Paycom Videos

Paycom Reviews

Matt L.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Best HRIS for Payroll Service

Likeliness to Recommend

8 /10

What differentiates Paycom from other similar products?

The transition for workers is smooth. The system offers a great deal of customization for handling routine payroll and human resource tasks. I appreciate being able to get things done on the fly by using my mobile device. In particular, signing off on time sheets. Furthermore, mobile devices make it simple to request and manage time off.

What is your favorite aspect of this product?

The ease of processing payroll and placing as much of the onus for exactness back on the employee. The entire process was presented clearly and without any hiccups. Worker satisfaction and reaction have been fantastic. All levels of management, as well as our HR staff, have profited from the new system.

What do you dislike most about this product?

When it comes to configuring the system's internal processes and procedures, the client side's extensive customization choices can be overwhelming. More development is required for the ATS.

What recommendations would you give to someone considering this product?

It became considerably simpler to run reports and get the precise data that was required. Nothing at all went wrong throughout our setup or implementation.

Pros

  • Unique Features
  • Efficient Service
  • Saves Time
  • Transparent

Patrick W.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Ideal tool for managing everything

Likeliness to Recommend

8 /10

What differentiates Paycom from other similar products?

My old tool has a horrible payroll system, a complete lack of customer service, and then attempting to create a new payroll system with a deadline were the root causes of my problem. With Paycom, all problems were handled easily and effectively. It resolves all of my problems and works admirably for us.

What is your favorite aspect of this product?

When I phoned Paycom, Dylan Platt answered the phone. He was huge assistance throughout the whole thing. Setting up the application was much easier than I had anticipated. In addition to helping me with my Paycom questions, Dylan was kind and kind when I had concerns about my state taxes. He made sure I confirmed his claims by looking into them further.

What do you dislike most about this product?

Nothing that I can think of that I despise. Customer service has always helped me handle my payroll when I've contacted them. I've been guided through the process when I've had queries about how to add vacation or sick time. It is really beneficial for everyone.

What recommendations would you give to someone considering this product?

Paycom assisted me in sorting out the challenging problem at hand. She was amiable but also authoritative. Regarding Paycom, I adore the reports because they are simple to access and find. And I'd like to suggest this fantastic tool to everyone looking for a simple method to handle challenging circumstances.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Gabriel S.

  • Role: Finance
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Highly satisfy our various company needs

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

It was simple to switch payroll providers mid-year thanks to Paycom and Sales Rep John Kolb. Overall, I am saving time and am more certain that everything is accurate. Additionally, it aids me in maintaining my tax commitments so that I don't have to make a single sizable payment when taxes are due.

What is your favorite aspect of this product?

From start to finish, he ensured that everything went as planned. The information was accurate, and the Paycom system was simple to use. Throughout the Payroll Run, Heidi was accessible for any inquiries or problems. I like all of its features. It helped me throughout my whole business experience and I don't have any problems while using it.

What do you dislike most about this product?

It would be lovely if Paycom could collect and pay child support, but that would probably add another expense to this great payroll. Due to lower costs and excellent work, after the cost factor has been resolved, its customer base will grow.

What recommendations would you give to someone considering this product?

Effectively and successfully helped us in our time. Azhara was great to deal with and talk to; she completely and completely resolved every problem I had, which allowed my day to go on wonderfully. And I hope you give it a shot and improve your day.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Caring

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