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What is Paychex Employee Benefits?
Paychex has HR solutions to fit the needs of any size business. From do-it-yourself payroll to human capital management, Paychex has exactly what you need to take your business where it needs to go.
Company Details
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Get AssistancePaychex Employee Benefits Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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79 Likeliness to Recommend
74 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+63 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Paychex Employee Benefits?
Pros
- Reliable
- Security Protects
- Performance Enhancing
- Enables Productivity
Cons
- Under Delivered
- Vendor's Interest First
- Less Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Regulatory Compliance
Contributions and Payment Tracking
Archiving and Reporting
Benefits Administration
User and Enrollment Management
Payroll Integration
Self Service Portal
Provider Management
Claims Management
Vendor Capability Ratings
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Ease of Data Integration
Business Value Created
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Availability and Quality of Training
Paychex Employee Benefits Reviews
- Role: Human Resources
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Oct 2023
Easy to use, but a bit pricey
Likeliness to Recommend
Pros
- Respectful
- Caring
- Reliable
- Performance Enhancing
Cons
- Inhibits Innovation
- Slower Product Innovation
- Wastes Time
![](https://cdn.softwarereviews.com/production/profile_image/2105710/original/2105710.jpg?1696949205)
Ian G.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2023
Product is middle of the road
Likeliness to Recommend
What differentiates Paychex Employee Benefits from other similar products?
Comprehensive
What is your favorite aspect of this product?
The fact they have a portal to manage
What do you dislike most about this product?
The company it is attached to. As a small business I found Paychex support across the board to be atrocious.
What recommendations would you give to someone considering this product?
There are better products from better business out there.
Pros
- Unique Features
- Security Protects
- Helps Innovate
- Reliable
Cons
- Less Efficient Service
- Less Caring
- Wastes Time
![](https://cdn.softwarereviews.com/production/profile_image/2105472/original/2105472.jpg?1697033461)
Amanda B.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2023
Great and useful product!
Likeliness to Recommend
What differentiates Paychex Employee Benefits from other similar products?
Their customer service is top notch. Far better than other companies in our experience.
What is your favorite aspect of this product?
The use of use. It is very user friendly.
What do you dislike most about this product?
So far we haven’t found something that doesn’t work for our company.
What recommendations would you give to someone considering this product?
Take your time with setup. It can be tedious.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity