This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
+1-877-281-0480 (US/CAN) or
+1-703-544-9513 (International)
Paychex Employee Benefits Logo Award Winner Product Badge
Paychex Employee Benefits Logo Award Winner Product Badge
Paychex, Inc.

Paychex Employee Benefits

Composite Score
6.5 /10
CX Score
6.4 /10
Category
Paychex Employee Benefits
6.5 /10

What is Paychex Employee Benefits?

Paychex has HR solutions to fit the needs of any size business. From do-it-yourself payroll to human capital management, Paychex has exactly what you need to take your business where it needs to go.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Paychex Employee Benefits won the following awards in the Benefits Administration category

Filter By

Paychex Employee Benefits Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paychex Employee Benefits.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

Up 1
Since last award

78 Plan to Renew

Up 2
Since last award

76 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
70%
Negotiation and Contract:
57%
Conflict Resolution:
68%
Strategy & Innovation:
59%
Service Experience:
63%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+65 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paychex Employee Benefits?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
6% Negative
13% Neutral
81% Positive

Pros

  • Reliable
  • Acts with Integrity
  • Respectful
  • Trustworthy

Cons

  • Under Delivered
  • Vendor's Interest First
  • Less Inspiring

Feature Ratings

Average 75

Regulatory Compliance

81

Contributions and Payment Tracking

77

Payroll Integration

76

User and Enrollment Management

75

Archiving and Reporting

74

Benefits Administration

73

Self Service Portal

72

Provider Management

69

Claims Management

68

Vendor Capability Ratings

Average 75

Usability and Intuitiveness

81

Ease of Implementation

76

Breadth of Features

76

Ease of Data Integration

76

Business Value Created

75

Quality of Features

75

Ease of IT Administration

75

Vendor Support

73

Product Strategy and Rate of Improvement

72

Ease of Customization

71

Availability and Quality of Training

69

Paychex Employee Benefits Reviews

Derek L.

  • Role: Finance
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Incredibly easy to use

Likeliness to Recommend

7 /10

What differentiates Paychex Employee Benefits from other similar products?

Paychex does have some fees for W2 filing while QB does not.

What is your favorite aspect of this product?

The customer service and support is outstanding. Incredibly knowledgable and responsive.

What do you dislike most about this product?

Some of the functions that are standard with Quickbooks have a fee associated with them on Paychex.

What recommendations would you give to someone considering this product?

Do your research and look at multiple products to make sure you buy the best one for your company.

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair
  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2023

Easy to use, but a bit pricey

Likeliness to Recommend

5 /10

Pros

  • Respectful
  • Caring
  • Reliable
  • Performance Enhancing

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Wastes Time

Anshu Y.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2025

Awesome product with awesome quality features.

Likeliness to Recommend

10 /10

What differentiates Paychex Employee Benefits from other similar products?

Paychex stands out by its flexible, integrated platform that provides us combined payroll, HR, health and retirement benifits features. It has wide range of features for benifits for us as employees that has satisfied us.

What is your favorite aspect of this product?

My favourite aspect of the paychex is it's seamless integration that makes administration easy for us, while it offers us access to a wide range of health, retirement, and lifestyle perks, all supported by expert guidance. This holistic approach not only enhances our efficiency but also improves our satisfaction and engagement.

What do you dislike most about this product?

Overall great product for our benefits but it can improve on it' user experience and design to look more attractive and engaging. Other than that app looks stable with various features for users.

What recommendations would you give to someone considering this product?

I would recommend Utilize Paychex’s benefit specialists and compliance experts to tailor the best benefits package suited to your workforce needs. This is a great product to use ang get benefited from it. It is easy to use and needed small training only for new user.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Paychex Employee Benefits Comparisons