NinjaOne Platform

What differentiates NinjaOne Platform from other similar products?

NinjaOne is the first IT system I have used for ticket logging, remote support and the likes. I have peeked at other systems, but the overwhelming rigidness and cumbersome UI is always a put-off. NinjaOne is simplistic - the customisation details are hidden, but it is better that way, so they aren't an eyesore to look at constantly. NinjaOne's remote support, compared to any other tools I have come across, is so simple, streamlined and both user and technician friendly.

What is your favorite aspect of this product?

My favourite aspect is the ease of use, which it excels at for many of it's options. Remote support and access to devices is unbelievably smooth, the automations and ability to import/create custom ones has been a very useful tool upon onboarding and discovering about devices. I am particularly impressed with the remote file browser, task manager, remote registry and more, as it helps with troubleshooting without bothering the end user, this also applies to the remote PowerShell/CMD which can run as long as the user has an internet connection.

What do you dislike most about this product?

There is not too much to dislike. Occasionally there are customisation issues, such as some tickets not being able to be applied a default template, and automation on tickets can be a bit sluggish and simplistic, which if isn't set up carefully, may cause tickets to be actioned when they are not meant to be. But, kudos to them, if you raise the issues with support and your account manager, we are given helpful answers, workarounds and more. Additionally, I think audit logging could be a bit more in-depth, for example, if you edit a policy, it will state you edited the policy but not what values were changed and the details of the change.

What recommendations would you give to someone considering this product?

How much do you value customisability - if it's imperative, I'd say this product is for you. Similar with the simplistic UI, it's not overwhelming - this is the perfect solution to a business who works closely with organisations with IT Managers, as they are able to have an overview of their business even not having previous experience with helpdesk tools. Additionally, check your integrations. NinjaOne partners with SentinelOne, which has proven itself invaluable on countless occasions, However, if you use a less common antivirus, the integrations won't be as clean.

What differentiates NinjaOne Platform from other similar products?

I have used connectwise before and its good but the UI of NinjaOne makes it so much easier to navigate and train new users. I had a new technician start and it took him about 2 days to get familiar with NinjaOne. It is so useful and intuitive!

What is your favorite aspect of this product?

The RMM features and patching. I enjoy the automation that we can run on each computer to centralize all our devices.

What do you dislike most about this product?

More support for Apple devices such as iPad and Macs. We dont have many of these but would like to have more capabilities and options for them.

What recommendations would you give to someone considering this product?

If you are in need of a remote system that monitors and can centralize your computers, this is the tool for you.

What differentiates NinjaOne Platform from other similar products?

NinjaOne stands out because it combines device monitoring, remote access, patch management, and automation in a single platform. The interface is easy to use, which helps our team resolve issues quickly and manage endpoints efficiently without needing multiple tools.

What is your favorite aspect of this product?

My favourite aspect of NinjaOne is the remote access functionality. It allows me to connect to user devices quickly, troubleshoot problems in real time, and resolve issues without needing to be on-site. The platform is easy to use, reliable, and helps reduce downtime for end users.

What do you dislike most about this product?

While the platform is very reliable overall, some reporting and customisation features could be more flexible. Certain advanced configurations can take time to set up, and there is occasionally a learning curve when using some of the less frequently used features.

What recommendations would you give to someone considering this product?

I would recommend taking advantage of the automation, patch management, and remote access features from the start, as they provide the most value. Spend some time setting up policies and alerts properly during implementation, as this will help streamline device management and reduce manual administration in the long term.