Nala Customer Reviews 2026 | Performance Management

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Nala

Composite Score

8.8 /10

CX Score

8.8 /10

23 Reviews Write a Review

What is Nala?

Nala is a next-generation talent management platform that streamlines performance cycles, talent reviews, and succession planning, all at scale. Designed for modern teams, Nala empowers organizations with data-driven insights to make agile, strategic decisions aligned with business goals. Trusted by companies across Latin America, the U.S., Canada, and Europe, Nala combines intuitive technology with expert support in organizational change and talent analytics, making it a powerful ally for companies ready to elevate their people strategy.

Company Details

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Nala Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nala?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 87

9-Box Grid

Goal Setting & Monitoring

360 Feedback Process

Goal Setting and Tracking (Goal Management)

Feedback Models

Performance Reviews

Company Objectives and Key Results

Check-Ins/1-on-1s

Reporting and Analytics

Development Planning

Employee Recognition

Vendor Capability Ratings

Average 88

Ease of Implementation

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Quality of Features

Business Value Created

Ease of Customization

Also Featured in...

Talent Management

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Nala Videos

Nala Reviews

Gabriela L.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2026

HIghly recommended and waiting what's coming!

Likeliness to Recommend

10 /10

What differentiates Nala from other similar products?

Flexibility and high level of customization. We really can do almost whatever we imagine.

What is your favorite aspect of this product?

Talent and performance management, even culture management, all in one.

What do you dislike most about this product?

Some views that are not available (for example, when you are admin you only have that view and you can't shift between roles).

What recommendations would you give to someone considering this product?

Give it time to get to know it, play with it and imagine where you can get your organization while using it..

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Consuelo W.

Role: C-Level
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2026

Nala is critical in people management

Likeliness to Recommend

10 /10

What differentiates Nala from other similar products?

Human resources departments spend a lot of time mapping talent and gathering information about our employees, but by the time we have it, it is already out of date. Therefore, having a platform like Nala that allows you to have real-time information form decision-making is critical in people management. I do not know any other platform that provides all that kind of information in the market in Chile like Nala. Others platform only have some features but not all of them, and they do not have 9box and talent mapping that is a very hard and critical job for HR.

What is your favorite aspect of this product?

Talent mapping, employee engagement, easy to use and friendly, real-time information

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

You should al least try i in on area of the company for three months and see the results for the business

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Hugo T.

Role: C-Level
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2026

Nala has enabled us to manage all aspects related

Likeliness to Recommend

9 /10

What differentiates Nala from other similar products?

It's a very intuitive system, easy to implement and manage.

What is your favorite aspect of this product?

The engagement and acceptance it has generated among users.

What do you dislike most about this product?

Generate calibration sessions by company, industry, and in general to provide greater reliability to the results.

What recommendations would you give to someone considering this product?

Generate calibration sessions by company, industry, and in general to provide greater reliability to the results.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Effective Service

How We Deliver

Events

Nala

What is Nala?

Company Details

Need Assistance?

Nala Ratings

94 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+100 Net Emotional Footprint

How much do users love Nala?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

9-Box Grid The technology helps identify the talent potential of your employees and let you focus on retaining the leaders and achievers of your organization.

Goal Setting & Monitoring Create individual, group, and organization specific goals. Workstreams can be attach to goals, to track the progress from all the team members.

360 Feedback Process Enables employees to get feedback from peers, leaders and even customers (or anyone else outside your company).

Goal Setting and Tracking (Goal Management) Allows managers and employees to set specific performance goals and track the progress towards meeting those goals.

Feedback Models Flexible feedback models aimed at accelerating growth/development; users can share and request feedback at any time.

Performance Reviews Provides performance review templates/libraries and assists with the delivery of reviews to employees.

Company Objectives and Key Results Integrates company OKRs into employees' daily routines (i.e. status check-ins) to continually guide work and drive business results.

Check-Ins/1-on-1s Automatically schedule reoccurring check-ins/1-on-1s between managers and employees using out-of-the-box or custom templates; take notes and assign action items

Reporting and Analytics Reports and analytical insights relating to stored data within the system i.e. organizational performance rates, top performers, areas for improvement, etc.

Development Planning Create plans for ongoing training and development based on the results of performance review feedback.

Employee Recognition Create formal moments of recognition regarding employee feedback, progress, and performance.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Talent Management

Nala Videos

Performance Cycles with Nala: Goals, OKRs, Skills, and More

Webinar: Who's Next? Scale succession planning with confidence

Mini Demo Talent & Succession

Nala: Run smarter talent cycles|Nine Box, Calibration Sessions & Succession & performance made easy

Nala Reviews

Gabriela L.

HIghly recommended and waiting what's coming!

Likeliness to Recommend

Pros

Consuelo W.

Nala is critical in people management

Likeliness to Recommend

Pros

Hugo T.

Nala has enabled us to manage all aspects related

Likeliness to Recommend

Pros

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Feature Ratings

9-Box Grid

Goal Setting & Monitoring

360 Feedback Process

Goal Setting and Tracking (Goal Management)

Feedback Models

Performance Reviews

Company Objectives and Key Results

Check-Ins/1-on-1s

Reporting and Analytics

Development Planning

Employee Recognition

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Quality of Features

Business Value Created

Ease of Customization