Nala Customer Reviews 2026 | Performance Management

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Nala

Composite Score

8.6 /10

CX Score

8.5 /10

17 Reviews Write a Review

What is Nala?

Nala is a next-generation talent management platform that streamlines performance cycles, talent reviews, and succession planning, all at scale. Designed for modern teams, Nala empowers organizations with data-driven insights to make agile, strategic decisions aligned with business goals. Trusted by companies across Latin America, the U.S., Canada, and Europe, Nala combines intuitive technology with expert support in organizational change and talent analytics, making it a powerful ally for companies ready to elevate their people strategy.

Company Details

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Nala Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

96 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nala?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 90

360 Feedback Process

Goal Setting & Monitoring

9-Box Grid

Reporting and Analytics

Check-Ins/1-on-1s

Goal Setting and Tracking (Goal Management)

Feedback Models

Performance Reviews

Company Objectives and Key Results

Development Planning

Employee Recognition

Vendor Capability Ratings

Average 89

Ease of Implementation

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Quality of Features

Business Value Created

Ease of Customization

Also Featured in...

Talent Management

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Nala Videos

Nala Reviews

Matt T.

Role: Human Resources
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2026

An intuitive and effective talent mgmt tool

Likeliness to Recommend

10 /10

What differentiates Nala from other similar products?

Nala's customer service is off the charts. Always helping us navigate our complex needs to adjust what the business is asking for. Their ability to customize the platform and turnaround time for real solutions makes them an exceptional partner to work with.

What is your favorite aspect of this product?

How easy it is to use and the reports that can be generated from the system.

What do you dislike most about this product?

If I had to change one thing, it would be a few of the button/icon locations. Other than that, not much to change.

What recommendations would you give to someone considering this product?

Ensure that you have good data in place - this will only make the Nala platform that much more effective as you use it. Also, never be afraid to ask for something because chances are, the Nala team can help make it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Maria J.

Role: Human Resources
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2026

A wonderful platform. for talent management

Likeliness to Recommend

10 /10

What differentiates Nala from other similar products?

Their customer service is always innovating and attentive to customer needs; the reports are comprehensive and quick to generate; dashboards are excellent and so is the 9box tool. The platform automates the sending of evaluations.

What is your favorite aspect of this product?

I think thant NALA´s strongest point is in Customer Service, They´'re always ready to address any converns, whether they´re about about the planform or talent issues.

What do you dislike most about this product?

As these platforms have grown, so have their services, which means that small businesses may feel that their company doesn't qualify for this type of platform.

What recommendations would you give to someone considering this product?

They should conduct a comprehensive local assessment of their teams and establish a performance and talent model to get the most out of it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gabriela L.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2026

HIghly recommended and waiting what's coming!

Likeliness to Recommend

10 /10

What differentiates Nala from other similar products?

Flexibility and high level of customization. We really can do almost whatever we imagine.

What is your favorite aspect of this product?

Talent and performance management, even culture management, all in one.

What do you dislike most about this product?

Some views that are not available (for example, when you are admin you only have that view and you can't shift between roles).

What recommendations would you give to someone considering this product?

Give it time to get to know it, play with it and imagine where you can get your organization while using it..

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

How We Deliver

Events

Nala

What is Nala?

Company Details

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Nala Ratings

96 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Nala?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

360 Feedback Process Enables employees to get feedback from peers, leaders and even customers (or anyone else outside your company).

Goal Setting & Monitoring Create individual, group, and organization specific goals. Workstreams can be attach to goals, to track the progress from all the team members.

9-Box Grid The technology helps identify the talent potential of your employees and let you focus on retaining the leaders and achievers of your organization.

Reporting and Analytics Reports and analytical insights relating to stored data within the system i.e. organizational performance rates, top performers, areas for improvement, etc.

Check-Ins/1-on-1s Automatically schedule reoccurring check-ins/1-on-1s between managers and employees using out-of-the-box or custom templates; take notes and assign action items

Goal Setting and Tracking (Goal Management) Allows managers and employees to set specific performance goals and track the progress towards meeting those goals.

Feedback Models Flexible feedback models aimed at accelerating growth/development; users can share and request feedback at any time.

Performance Reviews Provides performance review templates/libraries and assists with the delivery of reviews to employees.

Company Objectives and Key Results Integrates company OKRs into employees' daily routines (i.e. status check-ins) to continually guide work and drive business results.

Development Planning Create plans for ongoing training and development based on the results of performance review feedback.

Employee Recognition Create formal moments of recognition regarding employee feedback, progress, and performance.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Talent Management

Nala Videos

Performance Cycles with Nala: Goals, OKRs, Skills, and More

Webinar: Who's Next? Scale succession planning with confidence

Mini Demo Talent & Succession

Nala: Run smarter talent cycles|Nine Box, Calibration Sessions & Succession & performance made easy

Nala Reviews

Matt T.

An intuitive and effective talent mgmt tool

Likeliness to Recommend

Pros

Maria J.

A wonderful platform. for talent management

Likeliness to Recommend

Pros

Gabriela L.

HIghly recommended and waiting what's coming!

Likeliness to Recommend

Pros

Schedule Your Call

Feature Ratings

360 Feedback Process

Goal Setting & Monitoring

9-Box Grid

Reporting and Analytics

Check-Ins/1-on-1s

Goal Setting and Tracking (Goal Management)

Feedback Models

Performance Reviews

Company Objectives and Key Results

Development Planning

Employee Recognition

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Quality of Features

Business Value Created

Ease of Customization