What is Moveworks?
Deliver instant help to your employees with Moveworks, the AI platform that automates support at work. Learn how Moveworks lets you focus on what matters.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
81 Likeliness to Recommend
90 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+67 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Moveworks?
Pros
- Caring
- Trustworthy
- Altruistic
- Acts with Integrity
Cons
- Less Reliable
- Vendor's Interest First
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Multi-channel
Learning and Adaptability
Leads Generation
Voice or Text Input
Workflow Processing
Translation
Knowledgebase
Personalized Service
Natural Language Processing
Integration With CRM
Vendor Capability Ratings
Availability and Quality of Training
Vendor Support
Quality of Features
Ease of IT Administration
Breadth of Features
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Implementation
Ease of Customization
Moveworks Reviews
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
Good Product in a very competitive market
Likeliness to Recommend
Pros
- Efficient Service
- Respectful
- Helps Innovate
- Effective Service
ANUROOP N.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Very Good product and easy to use
Likeliness to Recommend
What differentiates Moveworks from other similar products?
This helps us adopt to AI. Also accelerated the process.
What is your favorite aspect of this product?
The plug and play type and ease of use is something I liked the most.
What do you dislike most about this product?
Support follow was a little delayed. Even though there was delay on support for the queries that we have raised, the team helped us by addressing our concerns. So I'm happy with the over experience.
What recommendations would you give to someone considering this product?
This is a great tool. Please try it and evaluate if it suits your business needs.
Pros
- Inspires Innovation
- Caring
- Respectful
- Fair
YuvaTheja E.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2023
Market leader in AI support & chatbot integration.
Likeliness to Recommend
What differentiates Moveworks from other similar products?
It is easy to integrate with any other service tools like Service Now, CRM etc. It works fantastic right from the launch. Our Dev teams have integrated it with Microsoft Teams as well so that it's much easier now to interact with the chat bot assistant even on the go. Even though takes some time to implement with some minor complexities in parsing the data and API calls, it is well worth the time invested because it is super-fast and 100% efficient, I have seen/used multiple other such tools earlier but none of them had these many features and easy integration with multiple platforms.
What is your favorite aspect of this product?
Currently we have move works integrated with service now in our organization and it saves us a lot of time by creating automated conversations using Natural language processing and predefined intents. It handles the complete flow from the moment user creates a request in service now till it is resolved. providing updates, intimating on SLAs and giving access to shortcuts wherever applicable with a chatbot interface. Totally it is a fantastic tool with ease of use and snappy performance.
What do you dislike most about this product?
I don't have anything that I dislike about this product, However, needs some improvement on the community so that learning and using the tool can be much sophisticated and has far reach with audience across markets.
What recommendations would you give to someone considering this product?
It is one of the best AI tools in the market with so much customizability, I can definitely say with confidence that it is very much worth considering compared to other tools.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
