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Intuit

Mailchimp

Composite Score

8.7 /10

CX Score

8.8 /10

512 Reviews Write a Review

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details

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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative

8% Neutral

89% Positive

Pros

Reliable
Respectful
Acts with Integrity
Performance Enhancing

Feature Ratings

Average 84

Email Delivery

Campaign Management

Basic Reporting and Analytics

Email Templates

Contact Database

Mobile Optimized

A/B Testing

Segmentation

Auto-Responders

SPAM Compliance

Surveys and Polling

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

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Mailchimp Reviews

Luiz C.

Role: Sales Marketing
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Communication flows with MailChimp !!!

Likeliness to Recommend

8 /10

What differentiates Mailchimp from other similar products?

Hubspot has Advanced personalization and automation. CRM and all-in-one digital marketing growth tool. Useful features under the free plan Mailchimp doesn't

What is your favorite aspect of this product?

The ease to use and intuitive adoption

What do you dislike most about this product?

They are not too Focused on content creators. Templates aren't created for responsiveness, readability.

What recommendations would you give to someone considering this product?

For beginners ill definitely worths a lot !!!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Chris H.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

A GREAT platform for marketing

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

Took the stress off of sending out e-mail campaigns and surveys.

What is your favorite aspect of this product?

The email editor includes a wide range of functions and customization possibilities. In addition, the built-in email templates are excellent. I appreciate the campaigns function of MailChimp since it allows you to completely automate your email marketing.

What do you dislike most about this product?

Importing additional subscribers/customers to various lists will cost you extra money. As a result, rather than allowing us to remove individuals who have opted out and fill that vacuum with new consumers for free, they settle on monthly charges if you have one more contact beyond plan restrictions.

What recommendations would you give to someone considering this product?

Automated newsletters and simple automation for small enterprises. The usual small company owner who only wants to communicate with their subscriber base isn't overwhelmed with Mailchimp, which has a lot of features. I recommend them

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Anish A.

Role: Information Technology
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Best Email Marketing Tool

Likeliness to Recommend

7 /10

What differentiates Mailchimp from other similar products?

Being able to organize different email addresses for outreach is so helpful. Not only that but how you get to choose layouts for how you want your message sent. It can be a normal email, a newsletter, a flyer, etc. and it helps make a difference when it comes to marketing. It’s quick and easy!

What is your favorite aspect of this product?

It helped in so many ways. The outreach was terrific. It was best used as a newsletter with links in it that sent you to different social media platforms to get people to visit the pages and help increase our social media engagement. This led to better analytics and even caused more people to be interested in events that clients have and set up through social media such as Facebook.

What do you dislike most about this product?

I don’t like that Mailchimp doesn’t cover all social media platforms. It does have social media integration, but it’s limited. I also don’t really like the prices so much because the higher you go with the subscription, the pricier it gets (obviously), but it almost doesn’t seem friendly for small business owners.

What recommendations would you give to someone considering this product?

Start off by sending yourself a few emails as test runs just to get the hang of it and figure out what works best for you.

Pros

Reliable
Efficient Service
Caring
Saves Time

How We Deliver

Mailchimp

What is Mailchimp?

Company Details

Need Assistance?

Awards & Recognition

Mailchimp Ratings

86 Likeliness to Recommend

92 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Mailchimp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Surveys and Polling Ability to survey customers and gather feedback.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Marketing Automation - B2C

Marketing Automation - B2B

Mailchimp Reviews

Luiz C.

Communication flows with MailChimp !!!

Likeliness to Recommend

Pros

Chris H.

A GREAT platform for marketing

Likeliness to Recommend

Pros

Anish A.

Best Email Marketing Tool

Likeliness to Recommend

Pros

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Title

Feature Ratings

Email Delivery

Campaign Management

Basic Reporting and Analytics

Email Templates

Contact Database

Mobile Optimized

A/B Testing

Segmentation

Auto-Responders

SPAM Compliance

Surveys and Polling

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support