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Intuit

Mailchimp

Composite Score

8.7 /10

CX Score

8.9 /10

640 Reviews Write a Review

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details

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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

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1 Top Rated Capabilities

0 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

93 Plan to Renew

Up 1
Since last award

85 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 90%
Negotiation and Contract:: 85%
Conflict Resolution:: 90%
Strategy & Innovation:: 86%
Service Experience:: 90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative

6% Neutral

91% Positive

Pros

Reliable
Respectful
Acts with Integrity
Enables Productivity

Feature Ratings

Average 84

Email Delivery

Campaign Management

Email Templates

Basic Reporting and Analytics

Contact Database

Mobile Optimized

Auto-Responders

SPAM Compliance

Segmentation

A/B Testing

Content Authoring

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support

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Mailchimp Reviews

Valera V.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Great for small to mid-sized businesses

Likeliness to Recommend

8 /10

What differentiates Mailchimp from other similar products?

Its intuitiveness and ease of use and setup

What is your favorite aspect of this product?

Its user-friendly interface and features

What do you dislike most about this product?

Lack of granular reporting and customizability

What recommendations would you give to someone considering this product?

It's a great CRM for you if you are just starting your business or in your growth stage. But once you outgrow your local market and start scaling your marketing nationally and even globally, I would suggest using Salesforce and even Hubspot. They offer better integration across different functions and better customizability of the entire system, including reporting and dashboards.

Pros

Caring
Respectful
Helps Innovate
Reliable

Cons

Commodity Features

Happiness O.

Role: Operations
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2025

Mailchimp, your begginer friendly platform.

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

It's user friendly and less complex interface.

What is your favorite aspect of this product?

My favourite aspect is that I can quickly create content with it's built-in creative assistance and large library of templates.

What do you dislike most about this product?

It not e-commerce based and that doesn’t suit all my needs.

What recommendations would you give to someone considering this product?

If you are scared of complex platforms for your business as a beginner, Mailchimp is your go to software. It's really user friendly for beginners like you.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Ashish J.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Email Marketing Platform that Delivers Results

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

Its ease of use, modern interface, and fast setup make it stand out, especially for non-technical users. Also, its brand recognition gives users a sense of trust.

What is your favorite aspect of this product?

Building and launching campaigns is fast and simple and doesn't require a lot of training; it just works.

What do you dislike most about this product?

The pricing ramps up quickly as your contact list grows, and the CRM and sales tools are limited compared to dedicated platforms.

What recommendations would you give to someone considering this product?

If email campaigns are your main priority, Mailchimp is a solid pick. But if you're looking for deeper CRM or sales pipeline features, you might want to pair it with another tool. RECOMMENDED ⭐⭐⭐⭐⭐

Pros

Enables Productivity
Unique Features
Saves Time
Reliable

Cons

Vendor's Interest First

How We Deliver

Mailchimp

What is Mailchimp?

Company Details

Need Assistance?

Awards & Recognition

Mailchimp Ratings

86 Likeliness to Recommend

93 Plan to Renew

Up 1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Mailchimp?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Marketing Automation - B2C

Marketing Automation - B2B

Mailchimp Reviews

Valera V.

Great for small to mid-sized businesses

Likeliness to Recommend

Pros

Cons

Happiness O.

Mailchimp, your begginer friendly platform.

Likeliness to Recommend

Pros

Ashish J.

Email Marketing Platform that Delivers Results

Likeliness to Recommend

Pros

Cons

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Title

Up 1
Since last award

Feature Ratings

Email Delivery

Campaign Management

Email Templates

Basic Reporting and Analytics

Contact Database

Mobile Optimized

Auto-Responders

SPAM Compliance

Segmentation

A/B Testing

Content Authoring

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support