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Intuit

Mailchimp

Composite Score

8.7 /10

CX Score

8.8 /10

512 Reviews Write a Review

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details

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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

Filter By

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative

8% Neutral

89% Positive

Pros

Reliable
Respectful
Acts with Integrity
Performance Enhancing

Feature Ratings

Average 84

Email Delivery

Campaign Management

Basic Reporting and Analytics

Email Templates

Contact Database

Mobile Optimized

A/B Testing

Segmentation

Auto-Responders

SPAM Compliance

Surveys and Polling

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

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Mailchimp Reviews

Sarah C.

Role: Sales Marketing
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Cost effective for simple email solution

Likeliness to Recommend

7 /10

What differentiates Mailchimp from other similar products?

MailChimp offers many of the same features of other email platforms. The free version is an enticing and worth-while option for organization growing their email distribution list.

What is your favorite aspect of this product?

The free version is what keeps us renewing.

What do you dislike most about this product?

The email templates are very basic and can be difficult to modify. You also have to create email tags before sending out. You cannot just pick and choose contacts to send mailings to. You have to first establish email tags which can be tedious at times.

What recommendations would you give to someone considering this product?

It's a good software to test/trial before opting purchase.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Beyza C.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Simplified approach to email marketing...

Likeliness to Recommend

8 /10

What differentiates Mailchimp from other similar products?

In terms of intuitiveness and user-friendliness, Mailchimp takes the top spot on my list. It all begins with its user-friendly drag-and-drop tool, which simplifies the process of setting up email campaigns for both technical and non-technical individuals in my department. With Mailchimp, there's no need to deal with coding prompts or write any code whatsoever. This intuitive feature enables anyone to effortlessly create email campaigns without any technical expertise.

What is your favorite aspect of this product?

One of the aspects of my Mailchimp experience that I thoroughly enjoy is with its analytics and AI-optimization tools. Thanks to these features, we have access to real-time statistics and actionable insights for every facet of our email marketing campaigns. This empowers us to easily identify what works and what doesn't in our marketing operations, streamlining the process of optimizing our strategies for better results.

What do you dislike most about this product?

One of the few grievances I have with my Mailchimp experience is the challenge of managing multiple lists due to the isolated nature of Mailchimp's list feature. This limitation significantly impacts our ability to efficiently target our marketing audiences. Moreover, Mailchimp's underdeveloped Segmentation further compounds the above difficulty.

What recommendations would you give to someone considering this product?

i will advice teams looking to adopt this software to take advantage of its integration with other software programs. In our own case, we have really utilized Mailchimp's integration with Livechat to grow our sales prospects email lists , continuously.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Oral T.

Role: Industry Specific Role
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Perfect fit for small businesses

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

MailChimp provides free and full-featured service for the first 2000 mail subscribers.

What is your favorite aspect of this product?

Easy to implement and use besides free to start.

What do you dislike most about this product?

Nothing to dislike about it.

What recommendations would you give to someone considering this product?

If you will apply high demand and aggressive campaigns then consider looking after other options rather than MailChimp.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Mailchimp

What is Mailchimp?

Company Details

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Awards & Recognition

Mailchimp Ratings

86 Likeliness to Recommend

92 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Mailchimp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Surveys and Polling Ability to survey customers and gather feedback.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Marketing Automation - B2C

Marketing Automation - B2B

Mailchimp Reviews

Sarah C.

Cost effective for simple email solution

Likeliness to Recommend

Pros

Beyza C.

Simplified approach to email marketing...

Likeliness to Recommend

Pros

Oral T.

Perfect fit for small businesses

Likeliness to Recommend

Pros

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Title

Feature Ratings

Email Delivery

Campaign Management

Basic Reporting and Analytics

Email Templates

Contact Database

Mobile Optimized

A/B Testing

Segmentation

Auto-Responders

SPAM Compliance

Surveys and Polling

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support