This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
+1-877-281-0480 (US/CAN) or
+1-703-544-9513 (International)
Mailchimp Logo
Mailchimp Logo
Intuit

Mailchimp

Composite Score
8.7 /10
CX Score
8.9 /10
Mailchimp
8.7 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

Filter By

Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative
6% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 83

Email Delivery

87

Campaign Management

84

Email Templates

83

Basic Reporting and Analytics

83

Contact Database

83

Mobile Optimized

83

Auto-Responders

82

A/B Testing

82

SPAM Compliance

82

Segmentation

82

Content Authoring

82

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Ease of Data Integration

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Availability and Quality of Training

79

Vendor Support

77

Mailchimp Reviews

Joe W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Decent product but there is better out there.

Likeliness to Recommend

6 /10

What differentiates Mailchimp from other similar products?

Not a lot. From what I read and see, there are many products on the market that offer better functionality, design customisation and usability. However I do not have personal experience using them.

What is your favorite aspect of this product?

Ease of data management and segmentation. It is very easy to manage segmentation through the use of tags and groups.

What do you dislike most about this product?

It just feels clunky and outdated compared to other products. It seems limiting.

What recommendations would you give to someone considering this product?

Allow for more customisation and more variety in the preset templates.

Pros

  • Reliable
  • Fair
  • Security Protects
  • Enables Productivity

Cons

  • Commodity Features
  • Less Generous
  • Under Delivered

Mohan Lal D.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Starting Point Software for Your Email Marketing

Likeliness to Recommend

8 /10

What differentiates Mailchimp from other similar products?

Mailchimp is one of the simplest & cost-effective email marketing platforms. It doesn't require much time to learn the software and get started with it. Although in-built email templates aren't that good, you can still create branded emails with the help of Canva; which is all you would need to get started.

What is your favorite aspect of this product?

The best thing I like about Mailchimp is that they have been offering Free Plan for starters for as far as I can remember. It has all the required features you would need to start your email marketing. And, if you combine Canva images with the emails, you can create emails that are branded as per your needs even with their Free plan.

What do you dislike most about this product?

Mailchimp team seems to be improving Mailchimp (as they introduced customer journey etc.) but these improvements are way too slow if we compare it with other Vendors for email marketing & automation. Email templates aren't that good, and Website builder still seems like an old generation drag and drop email builder.

What recommendations would you give to someone considering this product?

If you are just starting with email marketing in your business and are looking for a cost-effective solution, then you can go for Mailchimp.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

Michael M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Complicated & time consuming but content studio A+

Likeliness to Recommend

7 /10

What differentiates Mailchimp from other similar products?

It does a lot of what other products do and in my view or makes it rather complicated and difficult to use even basic features. The one place where mailchimp really does stand out in a positive way is the content studio. For real! It creates gorgeous designs using AI and I’m blown away by how fast we can create a ton of slick graphics with the click of a couple buttons.

What is your favorite aspect of this product?

See previous answer: the content studio. Hands down this feature is unique, works well and even though you wouldn’t think of email marketing software as the place to crate great graphics, Mailchimp has done a great job of bringing the two together.

What do you dislike most about this product?

It’s overly complicated and not intuitive at all. It uses jargon heavy language and weird interns organization. Really hate how confusing and high the learning curve is. It has none of the sleek and simple design of most other email marketing solutions.

What recommendations would you give to someone considering this product?

Use the free trial to see if this works wirh your brain. It’s a decent option for someone with a small budget just staying out. Although, perhaps even in that case, there may be better alternative.

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Continually Improving Product

Cons

  • Charges for Enhancements
  • Less Inspiring
  • Commodity Features

Most Popular Mailchimp Comparisons