
What is M-Files ECM?
M-Files is the leading platform for knowledge work automation. With M-Files, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence that enable customers to eliminate information chaos, improve process efficiency, and automate security and compliance. By embedding automation and GenAI into its core, M-Files' platform not only increases efficiencies for organizations but also empowers knowledge workers to focus on what truly matters—innovation and strategic growth. Start a Free Trial: https://bit.ly/3NYze9K OR Book a Demo: https://bit.ly/4es8vNK
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
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Since last award
92 Plan to Renew
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Since last award
84 Satisfaction of Cost Relative to Value
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Emotional Footprint Overview
- Product Experience:
- 85%
- Negotiation and Contract:
- 75%
- Conflict Resolution:
- 86%
- Strategy & Innovation:
- 74%
- Service Experience:
- 85%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love M-Files ECM?
Pros
- Respectful
- Effective Service
- Trustworthy
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Access Permissions Management
Mobile
ECM Document Management
File Approvals Esignatures
File Conversion
Collaboration
Ediscovery Audit Trail
Metadata Management
Search
Workflow Process Automation
Capture Channels
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Ease of Customization
Business Value Created
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
M-Files ECM Screenshots
M-Files ECM Downloads
M-Files ECM Videos
M-Files - The leading knowledge work automation platform
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M-Files ECM Reviews
Wokey M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted May 2021
Features Are Very Powerful abd Helpful
Likeliness to Recommend
What differentiates M-Files ECM from other similar products?
When it comes to content management, this product not only offers the best features, but it os also easy to use and secure
What is your favorite aspect of this product?
The tool is very affordable, easy to use, easy to customize and very secure. It also comes with great capabilities
What do you dislike most about this product?
No regrets whatsoever for the time I have used this product
What recommendations would you give to someone considering this product?
I recommend m-files for it has been very helpful and secure
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Samuel J.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Apr 2021
Simplify Workflow Process
Likeliness to Recommend
What differentiates M-Files ECM from other similar products?
It supports storage of wider variety of files over the cloud and can be managed in a defined process
What is your favorite aspect of this product?
It restricts permissions to files by using role based access policies such that only specific users are allowed to view or fetch the files
What do you dislike most about this product?
Nothing negative with the tool
What recommendations would you give to someone considering this product?
A highly recommended tool to implement easy management of documents abiding by customized company policies
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy

Better A.
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Mar 2021
Powerful software
Likeliness to Recommend
What differentiates M-Files ECM from other similar products?
No issue in day to day repeating tasks
What is your favorite aspect of this product?
Multitasking functions
What do you dislike most about this product?
They might introduce more features for work
What recommendations would you give to someone considering this product?
surely go for this one!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing