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M-Files

M-Files ECM

Composite Score
7.2 /10
CX Score
7.3 /10
Category
M-Files ECM
7.2 /10

What is M-Files ECM?

M-Files is the leading platform for knowledge work automation. With M-Files, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence that enable customers to eliminate information chaos, improve process efficiency, and automate security and compliance. By embedding automation and GenAI into its core, M-Files' platform not only increases efficiencies for organizations but also empowers knowledge workers to focus on what truly matters—innovation and strategic growth. Start a Free Trial: https://bit.ly/3NYze9K OR Book a Demo: https://bit.ly/4es8vNK

Company Details


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Awards & Recognition

M-Files ECM won the following awards in the Enterprise Content Management - Enterprise category

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M-Files ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on M-Files ECM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

Up 1
Since last award

92 Plan to Renew

Up 1
Since last award

84 Satisfaction of Cost Relative to Value

Up 2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
85%
Negotiation and Contract:
75%
Conflict Resolution:
86%
Strategy & Innovation:
74%
Service Experience:
85%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love M-Files ECM?

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3% Negative
8% Neutral
89% Positive

Pros

  • Respectful
  • Effective Service
  • Trustworthy
  • Client Friendly Policies

Feature Ratings

Average 82

Access Permissions Management

85

Mobile

85

ECM Document Management

84

File Approvals Esignatures

83

File Conversion

83

Collaboration

82

Ediscovery Audit Trail

81

Metadata Management

80

Search

80

Workflow Process Automation

79

Capture Channels

78

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Quality of Features

85

Ease of Data Integration

83

Ease of IT Administration

82

Breadth of Features

82

Ease of Customization

80

Business Value Created

80

Ease of Implementation

80

Vendor Support

79

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

77

M-Files ECM Screenshots

M-Files ECM Downloads

M-Files ECM Videos

M-Files ECM Reviews

Wokey M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Features Are Very Powerful abd Helpful

Likeliness to Recommend

8 /10

What differentiates M-Files ECM from other similar products?

When it comes to content management, this product not only offers the best features, but it os also easy to use and secure

What is your favorite aspect of this product?

The tool is very affordable, easy to use, easy to customize and very secure. It also comes with great capabilities

What do you dislike most about this product?

No regrets whatsoever for the time I have used this product

What recommendations would you give to someone considering this product?

I recommend m-files for it has been very helpful and secure

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Samuel J.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Simplify Workflow Process

Likeliness to Recommend

9 /10

What differentiates M-Files ECM from other similar products?

It supports storage of wider variety of files over the cloud and can be managed in a defined process

What is your favorite aspect of this product?

It restricts permissions to files by using role based access policies such that only specific users are allowed to view or fetch the files

What do you dislike most about this product?

Nothing negative with the tool

What recommendations would you give to someone considering this product?

A highly recommended tool to implement easy management of documents abiding by customized company policies

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Better A.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Powerful software

Likeliness to Recommend

10 /10

What differentiates M-Files ECM from other similar products?

No issue in day to day repeating tasks

What is your favorite aspect of this product?

Multitasking functions

What do you dislike most about this product?

They might introduce more features for work

What recommendations would you give to someone considering this product?

surely go for this one!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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