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M-Files

M-Files ECM

Composite Score

7.5 /10

CX Score

7.7 /10

32 Reviews Write a Review

What is M-Files ECM?

M-Files is a Context-First document management system that delivers metadata-driven automation, workflow automation, and AI to improve classification, strengthen compliance, and enhance control over critical business content. M-Files is the only document management system native to Microsoft 365, extending Microsoft collaboration, Copilot, and Purview capabilities to curated M-Files content. Organizations gain more accurate AI outcomes, stronger governance, and maximized ROI on their Microsoft ecosystem. Book a Demo: https://bit.ly/4es8vNK Start a Free Trial: https://bit.ly/3NYze9K

Company Details

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Awards & Recognition

M-Files ECM won the following awards in the Enterprise Content Management - Enterprise category

Filter By

1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

3 Top Rated Capabilities

4 Top Rated Features

2022

M-Files ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on M-Files ECM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

2
Since last award

95 Plan to Renew

3
Since last award

81 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love M-Files ECM?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Effective Service
Trustworthy
Client Friendly Policies

Feature Ratings

Average 82

External Collaboration

100

Automatic/Template Free Invoice Processing

100

Case Management

100

Access Permissions Management

Mobile

File Approvals Esignatures

ECM Document Management

File Conversion

Ediscovery Audit Trail

Search

Workflow Process Automation

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Quality of Features

Vendor Support

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

M-Files ECM Screenshots

M-Files ECM Downloads

M-Files General Brochure

Knowledge Work Automation Infographic

eBook: "Unlocking the Value of Knowledge Work Automation"

M-Files ECM Videos

M-Files ECM Reviews

Mia F.

Role: Operations
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Secure and more stable with file sharing

Likeliness to Recommend

9 /10

What differentiates M-Files ECM from other similar products?

It's a convenient software for file sharing and storage of files and documents. Excellent UI. Reliable with secure storage of files and documents. Ease of use.

What is your favorite aspect of this product?

Secure storage of files and documents. Excellent with device synchronization. Mobile access is great. Reliable with team collaboration.

What do you dislike most about this product?

It's a great and more convenient with team collaboration.

What recommendations would you give to someone considering this product?

Secure and more effective with team collaboration. File sharing is very secure. Terrific with video conferencing.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nderitu G.

Role: Finance
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

My Experience With M-Files ECM

Likeliness to Recommend

9 /10

What differentiates M-Files ECM from other similar products?

When it comes to content management, M-Files ECM offers the best features that makes uploading, securing, sharing, searching, and retrieving content easy.

What is your favorite aspect of this product?

I like the security features of M-Files ECM The software is not only easy to use but also makes content collaboration and management easy The software comes at a cost any business can afford M-Files ECM is scalable

What do you dislike most about this product?

The user interface needs some work. It looks outdated.

What recommendations would you give to someone considering this product?

For all your content collaboration and management needs, M-Files ECM is the software to have. It will not disappoint and will keep your business content safe.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Role: Sales Marketing
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2022

Service lacks for long term support.

Likeliness to Recommend

5 /10

Pros

Trustworthy
Efficient Service
Caring
Altruistic

Cons

Less Generous
Under Delivered
Charges for Enhancements

How We Deliver

Events

M-Files ECM

What is M-Files ECM?

Company Details

Need Assistance?

Awards & Recognition

M-Files ECM Ratings

82 Likeliness to Recommend

2 Since last award

95 Plan to Renew

3 Since last award

81 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love M-Files ECM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

External Collaboration Ability to invite external participants to participate in team/collaborative workspaces, share files and work on processes together with internal participants.

Automatic/Template Free Invoice Processing The ability to conduct data extraction so that pre-set templates are not required to process invoices.

Case Management Ability to organise and manage related documents logically and intuitively in cases which can be opened / closed, linked to workflows and have unique retention.

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Search The system can search an entire body of a document for a keyword or phrase.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

M-Files ECM Screenshots

Permissions in M-Files

Pinned items in M-Files

Process maps in M-Files

Open profile in M-Files

Search in M-Files

M-Files ECM Downloads

M-Files General Brochure

Knowledge Work Automation Infographic

eBook: "Unlocking the Value of Knowledge Work Automation"

M-Files ECM Videos

M-Files - The leading knowledge work automation platform

Three ways Knowledge Work Automation and AI will change the way we work in 2024

The Smarter Way to Work with Automation & AI

Enhance your digital experience with M Files & Microsoft Copilot

M-Files ECM Reviews

Mia F.

Secure and more stable with file sharing

Likeliness to Recommend

Pros

Nderitu G.

My Experience With M-Files ECM

Likeliness to Recommend

Pros

Service lacks for long term support.

Likeliness to Recommend

Pros

Cons

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Schedule Your Call

2
Since last award

3
Since last award

3
Since last award

Feature Ratings

External Collaboration

Automatic/Template Free Invoice Processing

Case Management

Access Permissions Management

Mobile

File Approvals Esignatures

ECM Document Management

File Conversion

Ediscovery Audit Trail

Search

Workflow Process Automation

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Quality of Features

Vendor Support

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement