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What is Justworks?
Payroll, benefits, HR and compliance - all in one place. Justworks simplifies your business's back office complexities, so you can work fearlessly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
90 Plan to Renew
4
Since last award
81 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Justworks?
Pros
- Respectful
- Reliable
- Trustworthy
- Fair
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Compensation Management
Direct Deposit
Taxation Deduction
Self Service Portal
HR Systems Interface
Tax Form Preparation
Vacation and Leave Tracking
Benefits Calculation
Time and Attendance
Accounting Systems Interface
Retirement Plan Tracking
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Breadth of Features
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
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Justworks Reviews
![](https://cdn.softwarereviews.com/production/profile_image/2106586/original/2106586.jpg?1699454686)
Cheyianne J.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2023
Always looking for improvement for the customer
Likeliness to Recommend
What differentiates Justworks from other similar products?
Ease of functions, customer service reps, and the constant goal to improve their interface
What is your favorite aspect of this product?
Expense Reimbursement that employees can directly use
What do you dislike most about this product?
Time cards get a bit confusing
What recommendations would you give to someone considering this product?
Be mindful of how many ppl in your company due to it being 99/pp it may not be feasible vs a base package
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
![](https://cdn.softwarereviews.com/production/profile_image/2107718/original/2107718.jpg?1697636414)
Alex P.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Oct 2023
Great for Remote co's with W2s in various states
Likeliness to Recommend
What differentiates Justworks from other similar products?
Support is fantastic, UI is relatively simple and intuitive, handles the heavy lifting of compliance, priced fairly. New expense submission process is good.
What is your favorite aspect of this product?
Customer Support, benefit plan provider options
What do you dislike most about this product?
1099/Vendor payments - long lag time. minimal support for international contractors (though this is getting better with an acquisition they just made)
What recommendations would you give to someone considering this product?
Great if you want a PEO to handle the "heavy-lifting" of HR for employing W2s in multiple states. Health insurance offerings support a huge variety of needs, from basic value coverage to ultra-premium.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
![](https://cdn.softwarereviews.com/production/profile_image/2107644/original/2107644.jpg?1700760530)
FRANCHESCA R.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2023
Best Pick for the best PEO online platform!
Likeliness to Recommend
What differentiates Justworks from other similar products?
Through its simplicity, full-service HR and payroll solutions, benefits administration, compliance support, PEO model, supportive customer experience, scalability, integrations, and partnerships.
What is your favorite aspect of this product?
The customer support provided by Justworks is exceptional, with a team that is exceptionally friendly, helpful, and knowledgeable.
What do you dislike most about this product?
It would be beneficial if Justworks offered additional options for customizing plans.
What recommendations would you give to someone considering this product?
Assess your business needs. Compare pricing and value. Evaluate integrations. Research customer feedback. Request a demo or trial. Consider scalability. Seek advice from peers or professionals.
Pros
- Continually Improving Product
- Trustworthy
- Inspires Innovation
- Caring