What is JumpCloud?
At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
96 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JumpCloud?
Pros
- Respectful
- Continually Improving Product
- Unique Features
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Access Control
Live Session Monitoring
Privileged Account Discovery
PAM as a Service Option (PAMaaS)
Integration with Helpdesk Apps
Forensic Investigation Capability
Integration with SIEM Solutions
Privileged Account Life Cycle Management
Multi-Platforms/XaaS/Cloud/Hybrid support
Multi-Factor Authentication (MFA)
Compliance Reporting
Vendor Capability Ratings
Quality of Features
Breadth of Features
Ease of Implementation
Ease of IT Administration
Business Value Created
Vendor Support
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
JumpCloud Reviews
Dinusha T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Product exceed expectation
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
Secure product architecture and design which meet most of the international compliance
What is your favorite aspect of this product?
RADIUS Server Capabilities
What do you dislike most about this product?
not applicable
What recommendations would you give to someone considering this product?
Always do a Proof of concept with the partner or reseller
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jennifer G.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2021
Fantastic Product with Unique Capabilities
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
One of the biggest reasons we decided to purchase Jumpcloud was the ability to manage user accounts on MacBooks. At the time, there was no other cloud (or on-prem) directory that could give us that functionality. Since then, there have been many improvements made to the product and additional features released, making it better and better with every new version.
What is your favorite aspect of this product?
Providing the ability to maintain a truly cloud-based directory for my organization has been crucial and we are able to utilize Jumpcloud for not only that, but for SSO, device management, and it even provides the ability to run scripts from a central location. This works very well in a Windows environment but it really stands out for those managing MacBook environments.
What do you dislike most about this product?
It can be a little difficult to reset MFA properly in this product, and a feature I'd really like to see is Jumpcloud allowing MFA to be utilized for device logins, not just Jumpcloud logins. We utilize Jumpcloud for our MacBook logins (among many other features) and would really love to make that login protected by MFA.
What recommendations would you give to someone considering this product?
If you're planning to utilize this product for SSO, definitely make sure your intended applications are compatible. Jumpcloud can integrate with a lot of platforms for SSO but it's still developing this capability so there are directories Jumpcloud is not currently compatible with.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Selçuk Ş.
- Role: C-Level
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jun 2021
easy to use for IT crowds
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
I really don't know but I can say it is unique
What is your favorite aspect of this product?
have got many integrations on it
What do you dislike most about this product?
not available right now
What recommendations would you give to someone considering this product?
at least give a try you won't regret
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
