What is JumpCloud?
At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JumpCloud?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Cons
- Commodity Features
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Factor Authentication (MFA)
Advanced Provisioning
Password Management
Provisioning Deprovisioning
Privileged Access Management
Web Cloud Single Sign on (SSO)
Identity Governance
Access Request Management
Activity Monitoring Alerts
Mobility Support
Reporting
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Quality of Features
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
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JumpCloud Reviews
Sneha C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Most efficient two factor authenticator
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
Jumpcloud offers flexible integrations so that even initial users can adapt to the product easily. Unlike other products, Jumpcloud offers robust support to the various platforms to make large and small organizations choose platforms as per their requirements.
What is your favorite aspect of this product?
Jumpcloud stands firmly on it's policies such as every access request is verified, supports various devices, allows users to manage multiple applications in one device, etc.
What do you dislike most about this product?
The reports of the applications management and application health would be displayed much better. Also the initial set up was a bit critical. No wide range features for mobile devices.
What recommendations would you give to someone considering this product?
Anyone who wants to secure and manage multiple applications in one place with two factor auth can consider this product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Sasank G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Pretty Simple to Implement
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
Jumpcloud always strives to improve their services to sustain in the market with other competitors, Eventhough they fail to execute some features which are already developed by other platforms they'll always try to come up with something to make their clients happy. Sales experience was coolest part with our requirements team more than happy to get it working to replace legacy systems.
What is your favorite aspect of this product?
Ease of usage and Ease of implementation. At our organization all assets gets binded with jumpcloud to track regular updates and security checks which most of the products in this sector doesn't do.
What do you dislike most about this product?
User dashboard where he can access multiple systems through one login, That can be improved for sure.
What recommendations would you give to someone considering this product?
Just go for it without any hesitations, you'll not regret your decision.
Pros
- Helps Innovate
- Saves Time
- Fair
- Transparent
Cons
- Slower Product Innovation
- Commodity Features
- Charges for Enhancements
Chiru Kumar R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Versatile Platform
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
JumpCloud provides distinctive features including cross-platform support, allowing for the management of devices across diverse environments such as Windows, Linux and macOS.
What is your favorite aspect of this product?
I'm impressed with user-friendly interface of this product. The most favorite functionality for every user is the seamless integration of various services and managing those in one screen. JumpCloud authenticates and authorizes every request irrespective of user's IP address.
What do you dislike most about this product?
This platform lacks self-service options for users, requiring them to rely on system admins for account and password management.
What recommendations would you give to someone considering this product?
Organizations that manage multiple services and want to consolidate them with single authentication system may find this product ideal.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features