What is JumpCloud?
JumpCloud is a unified identity, device, and access management platform. At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure. Grant users Secure, Frictionless Access™ to everything they need to do their work however they choose. Manage it all in one unified view.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JumpCloud?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Device Protection
Adaptive Authentication (Risk-based)
Role and User Management
OTP Authentication
Authentication Assurance Level (AAL)
Email Authentication
Role-Based Multi-Factor Authentication
Biometrics Authentication
Soft Token Authentication
Phishing Resistance MFA
Browser Push Notifications
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Vendor Support
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Also Featured in...
JumpCloud Screenshots
JumpCloud Videos
Unified Endpoint Management (UEM)
SaaS Management
Remote Access
JumpCloud Go
Conditional Access Policies
SSO For Thousands of Apps
JumpCloud Reviews
Nirav T.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Jan 2025
Powerful and versatile
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
JumpCloud stands out with its vendor-neutral, multi-OS platform that unifies identity, device, and access management. It simplifies IT operations while supporting diverse environments like Google Workspace, Microsoft 365, and AWS.
What is your favorite aspect of this product?
One standout aspect of JumpCloud is its seamless integration of identity and device management, enabling centralized control across diverse platforms without vendor lock-in.
What do you dislike most about this product?
Nothing specific to dislike
What recommendations would you give to someone considering this product?
Ensure JumpCloud aligns with your systems and leverage its free tier to evaluate integrations and security features.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Israel O.
- Role: Consultant
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2025
Great Features for IT Teams
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
JumpCloud supports Windows, macOS, and Linux devices, providing IT teams
What is your favorite aspect of this product?
The ability to manage user identities, enforce security policies, and oversee device compliance
What do you dislike most about this product?
Pricing Model is too high
What recommendations would you give to someone considering this product?
Highly recommend
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Sneha C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Most efficient two factor authenticator
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
Jumpcloud offers flexible integrations so that even initial users can adapt to the product easily. Unlike other products, Jumpcloud offers robust support to the various platforms to make large and small organizations choose platforms as per their requirements.
What is your favorite aspect of this product?
Jumpcloud stands firmly on it's policies such as every access request is verified, supports various devices, allows users to manage multiple applications in one device, etc.
What do you dislike most about this product?
The reports of the applications management and application health would be displayed much better. Also the initial set up was a bit critical. No wide range features for mobile devices.
What recommendations would you give to someone considering this product?
Anyone who wants to secure and manage multiple applications in one place with two factor auth can consider this product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
