What is JumpCloud?
At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure.
Company Details
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Get AssistanceJumpCloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
81 Likeliness to Recommend
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JumpCloud?
Pros
- Continually Improving Product
- Efficient Service
- Effective Service
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Device Protection
Role-Based Multi-Factor Authentication
OTP Authentication
Role and User Management
Email Authentication
Hard Token Authentication
Browser Push Notifications
Integration APIs
Dashboards, Analytics and Reporting
Biometrics Authentication
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Vendor Support
Ease of Implementation
Ease of Customization
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
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JumpCloud Reviews
Chiru Kumar R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Versatile Platform
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
JumpCloud provides distinctive features including cross-platform support, allowing for the management of devices across diverse environments such as Windows, Linux and macOS.
What is your favorite aspect of this product?
I'm impressed with user-friendly interface of this product. The most favorite functionality for every user is the seamless integration of various services and managing those in one screen. JumpCloud authenticates and authorizes every request irrespective of user's IP address.
What do you dislike most about this product?
This platform lacks self-service options for users, requiring them to rely on system admins for account and password management.
What recommendations would you give to someone considering this product?
Organizations that manage multiple services and want to consolidate them with single authentication system may find this product ideal.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Vaibhav P.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Feb 2024
Likeliness to Recommend
Pros
- Client's Interest First
- Efficient Service
- Effective Service
- Inspires Innovation
Cons
- Under Delivered
Harsh D.
- Role: Consultant
- Industry: Utilities
- Involvement: End User of Application
Submitted Feb 2024
Easy to Use for SSO
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
The Dashboard and other capabilites
What is your favorite aspect of this product?
The MFA Integration based on roles
What do you dislike most about this product?
The email template issue
What recommendations would you give to someone considering this product?
Anyone can use
Pros
- Helps Innovate
- Reliable
- Continually Improving Product
- Performance Enhancing