JumpCloud Customer Reviews 2026 | Privileged Access Management

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JumpCloud

Composite Score

7.4 /10

CX Score

7.7 /10

43 Reviews Write a Review

What is JumpCloud?

JumpCloud® delivers a unified identity, device, and access management platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.

Company Details

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Awards & Recognition

JumpCloud won the following awards in the Privileged Access Management category

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2 Top Rated Capabilities

7 Top Rated Features

2025

5 Top Rated Capabilities

12 Top Rated Features

2024

2 Top Rated Capabilities

4 Top Rated Features

2023

JumpCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JumpCloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

3
Since last award

98 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JumpCloud?

5% Negative

5% Neutral

90% Positive

Pros

Security Protects
Respectful
Continually Improving Product
Unique Features

Feature Ratings

Average 77

Compliance Reporting

Account Vaulting

Privileged User Behavior Analytics

Agentless Deployment

Privileged Account Discovery

Privileged Account Life Cycle Management

Local Account & Shared Account Administration

Third Party Integrations OOTB

APP to APP Password Management

Reporting and Dashboards

Privileged Remote Access

Vendor Capability Ratings

Average 75

Quality of Features

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Vendor Support

Ease of Customization

Also Featured in...

Multi-Factor Authentication

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JumpCloud Screenshots

JumpCloud Videos

JumpCloud Reviews

Supriya T.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Robust and Secured product

Likeliness to Recommend

8 /10

What differentiates JumpCloud from other similar products?

I work for a big corporate and we handle different clients. We are asked to work for one of the client/project. The project owner has setup all his products in a secured environment. What ever applications we were able to use related to project were going through Jumpcloud. As SSO was enabled we would access all the applications using Jumpcloud.

What is your favorite aspect of this product?

Strong "Single Sign On" features which it offers is something which anyone would like it . Integrating most of the application to it is very easy

What do you dislike most about this product?

I have used this product for one of the client/project for 2 years and never observed any major issue/concern which needs to be reported . They are doing good actually.

What recommendations would you give to someone considering this product?

As per my understanding any company from small to big can adopt Jumpcloud as it offers solutions which everyone is looking for these days

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Suresh M.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Easy to use and fantastic product

Likeliness to Recommend

9 /10

What differentiates JumpCloud from other similar products?

easy to integrate, easy to use, perfect SSO for end user applications in big organizations

What is your favorite aspect of this product?

SSO, integration, multi application support, ssh key management

What do you dislike most about this product?

username control, if we have multiple applications with multiple usernames then it should manage the usernames and provide sso.

What recommendations would you give to someone considering this product?

best solution for SSO implementation and good medium and big orgs for managing SSO.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ernesto C.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Great suite of features at an affordable price!

Likeliness to Recommend

10 /10

What differentiates JumpCloud from other similar products?

A more simple approach to an all-in-one MDM & DaaS solution

What is your favorite aspect of this product?

Continuously improving. All cloud based.

What do you dislike most about this product?

Still in it's early stages so some features are missing that would be nice to have.

What recommendations would you give to someone considering this product?

If you are looking for DaaS and MDM in-one package this is the perfect solution.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Events

JumpCloud

What is JumpCloud?

Company Details

Need Assistance?

Awards & Recognition

JumpCloud Ratings

87 Likeliness to Recommend

3 Since last award

98 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love JumpCloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Compliance Reporting By design auditing reporting metrics data feature by industries/compliance e.g. SOC2, SOX, PCI DSS 3.2, HIPAA, NERC CIP, ISO 27001, etc.

Account Vaulting Provides one, unified, comprehensive solution to manage accounts for both human (privileged users) and non-person (application, machine, service account, etc.)

Privileged User Behavior Analytics Tracks Groups, assesses, & reports on assets by IP range, naming convention, OS, domain, applications, business function, Active Directory, and more.

Agentless Deployment For SaaS PAM.

Privileged Account Discovery Can discover roles for local and distributed accounts for on-prem or cloud environments.

Privileged Account Life Cycle Management Ability to manage the life cycle of privileged accounts IE. Provisioning/De-provisioning of Privileged Access, session management, etc.

Local Account & Shared Account Administration Automates rotation of password after each use for the most sensitive accounts, or for those accounts facing heightened security risk or compromise

Third Party Integrations OOTB Integrates with leading IGA, CIEM, ITSM, CSPM, AM and SIEM solutions. Use of REST API's a benefit for easier integration.

APP to APP Password Management Manages passwords for key applications via a secure, central location.

Reporting and Dashboards Able to see in one place all the privileged accounts across the environment.

Privileged Remote Access Controls and monitors privileged sessions using standard protocols for RDP, VNC, HTTP/S, and SSH connections

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Multi-Factor Authentication

JumpCloud Screenshots

Unified Endpoint Management (UEM)

SaaS Management

Remote Access

JumpCloud Go

Conditional Access Policies

SSO For Thousands of Apps

JumpCloud Videos

JumpCloud is IT Simplified

JumpCloud Reviews

Supriya T.

Robust and Secured product

Likeliness to Recommend

Pros

Suresh M.

Easy to use and fantastic product

Likeliness to Recommend

Pros

Ernesto C.

Great suite of features at an affordable price!

Likeliness to Recommend

Pros

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3
Since last award

1
Since last award

5
Since last award

Feature Ratings

Compliance Reporting

Account Vaulting

Privileged User Behavior Analytics

Agentless Deployment

Privileged Account Discovery

Privileged Account Life Cycle Management

Local Account & Shared Account Administration

Third Party Integrations OOTB

APP to APP Password Management

Reporting and Dashboards

Privileged Remote Access

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Vendor Support

Ease of Customization