JumpCloud Customer Reviews 2024

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JumpCloud

Composite Score

8.2 /10

CX Score

8.2 /10

36 Reviews Write a Review

What is JumpCloud?

At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure.

Company Details

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Awards & Recognition

JumpCloud won the following awards in the Privileged Access Management category

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5 Top Rated Capabilities

12 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

4 Top Rated Features

2023

JumpCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JumpCloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JumpCloud?

0% Negative

7% Neutral

93% Positive

Pros

Respectful
Continually Improving Product
Unique Features
Security Protects

Feature Ratings

Average 85

Access Control

100

Live Session Monitoring

Privileged Account Discovery

PAM as a Service Option (PAMaaS)

Integration with Helpdesk Apps

Forensic Investigation Capability

Integration with SIEM Solutions

Privileged Account Life Cycle Management

Multi-Platforms/XaaS/Cloud/Hybrid support

Multi-Factor Authentication (MFA)

Compliance Reporting

Vendor Capability Ratings

Average 82

Quality of Features

Breadth of Features

Ease of Implementation

Ease of IT Administration

Business Value Created

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

JumpCloud Reviews

Grant W.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

A pretty good cloud product

Likeliness to Recommend

9 /10

What differentiates JumpCloud from other similar products?

Jumpcloud seems to be a good disruptive software product in the cloud.

What is your favorite aspect of this product?

I like the simple interface where everything is easy to find

What do you dislike most about this product?

I do not like that there quite a lot of limitations on what you can do.

What recommendations would you give to someone considering this product?

I would recommend that anyone in the IT business take a look at this cloud product and see for themselves.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Unique Features

Cons

Less Effective Service
Less Inspiring
Vendor's Interest First

Christian H.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Tired of fighting Active Directory? Try JumpCloud.

Likeliness to Recommend

9 /10

What differentiates JumpCloud from other similar products?

My use of similar products is 5+ years out of date, but I can tell you when I tried OneLogin at a previous company, getting it deployed was a pain. JumpCloud ticks so many boxes with one price tag, it's hard to pass up. Very easy to get started, and they give you 10 users for free to play around with. Highly recommended for companies like mine that have a mix of operating systems and/or not enough IT staff to go around.

What is your favorite aspect of this product?

The fact that I can automate the creation of a new user in Google Workspace, Office 365 (and Azure Active Directory if that's your idea of a good time), and other applications and push those user credentials to laptop in the span of about a minute is pretty amazing to me.

What do you dislike most about this product?

Some of the integrations are a bit flddly, such as Office 365 which requires Domain Federation, but that's not the fault of JumpCloud. Other challenges are the fact that lots of SaaS services only allow OAUTH or SAML authentication at a higher price bracket, so that should be kept in mind when considering a service like JumpCloud. They could also stand to have a dynamic group feature, e.g. a group that filters for MacOS operating systems, rather than having to do this manually, or a group that filters for a particular version of an application to help identify which machines need a vulnerabilities patched.

What recommendations would you give to someone considering this product?

If it's a toss up between JumpCloud and a competitor, see if the other company will give you free accounts to use indefinitely. If the sales staff at the other company are pushy, tell them to take a hike. I absolutely loathe the Hard Sell approach and will 100% walk if that's how it's being handled. I don't get that at all with the folks I've been working with at JC for the past ~4 years. Truly a great product.

Pros

Helps Innovate
Continually Improving Product
Respectful
Transparent

Wale O.

Role: Information Technology
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Fantastic product backed by quality personnel.

Likeliness to Recommend

10 /10

What differentiates JumpCloud from other similar products?

Ease of use

What is your favorite aspect of this product?

The ease of integration with other directories.

What do you dislike most about this product?

The MFA is not persistent. Users are not prompted to enter their token after a system lock. Tokens are only requested after system shutdown or restart

What recommendations would you give to someone considering this product?

You're looking for a cloud based Identity and Access Management Solution, think and opt for Jumpcloud

Pros

Trustworthy
Caring
Respectful
Transparent

How We Deliver

JumpCloud

What is JumpCloud?

Company Details

Need Assistance?

Awards & Recognition

JumpCloud Ratings

92 Likeliness to Recommend

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love JumpCloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Control Can provide fine-grained control to end user permission assignment. Supports RBAC, web password filler or other password hiding techniques.

Live Session Monitoring Records session for audit purposes.

Privileged Account Discovery Can discover roles for local and distributed accounts for on-prem or cloud environments.

PAM as a Service Option (PAMaaS) PAM is offered as a managed service.

Integration with Helpdesk Apps Privileged credentials are only available to personnel authorized for access through a valid trouble ticket. Provides an audit trail for first level of support.

Forensic Investigation Capability PAM solution is able to give a 360° view of when the privileged account password was checked out and by whom, including all the actions that were taken.

Integration with SIEM Solutions Pre-baked easy to implement into to mainstream SIEM products.

Privileged Account Life Cycle Management Ability to manage the life cycle of privileged accounts IE. Provisioning/De-provisioning of Privileged Access, session management, etc.

Multi-Platforms/XaaS/Cloud/Hybrid support Solution works with Public, Private, Hybrid networks. Supports monitoring, alerting, reporting, and managing.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication for Administrators.

Compliance Reporting By design auditing reporting metrics data feature by industries/compliance e.g. SOC2, SOX, PCI DSS 3.2, HIPAA, NERC CIP, ISO 27001, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

JumpCloud Reviews

Grant W.

A pretty good cloud product

Likeliness to Recommend

Pros

Cons

Christian H.

Tired of fighting Active Directory? Try JumpCloud.

Likeliness to Recommend

Pros

Wale O.

Fantastic product backed by quality personnel.

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Access Control

Live Session Monitoring

Privileged Account Discovery

PAM as a Service Option (PAMaaS)

Integration with Helpdesk Apps

Forensic Investigation Capability

Integration with SIEM Solutions

Privileged Account Life Cycle Management

Multi-Platforms/XaaS/Cloud/Hybrid support

Multi-Factor Authentication (MFA)

Compliance Reporting

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of Implementation

Ease of IT Administration

Business Value Created

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization