JumpCloud Customer Reviews 2024

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JumpCloud

Composite Score

8.2 /10

CX Score

8.2 /10

36 Reviews Write a Review

What is JumpCloud?

At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure.

Company Details

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Awards & Recognition

JumpCloud won the following awards in the Privileged Access Management category

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5 Top Rated Capabilities

12 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

4 Top Rated Features

2023

JumpCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JumpCloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JumpCloud?

0% Negative

7% Neutral

93% Positive

Pros

Respectful
Continually Improving Product
Unique Features
Security Protects

Feature Ratings

Average 85

Access Control

100

Live Session Monitoring

Privileged Account Discovery

PAM as a Service Option (PAMaaS)

Integration with Helpdesk Apps

Forensic Investigation Capability

Integration with SIEM Solutions

Privileged Account Life Cycle Management

Multi-Platforms/XaaS/Cloud/Hybrid support

Multi-Factor Authentication (MFA)

Compliance Reporting

Vendor Capability Ratings

Average 82

Quality of Features

Breadth of Features

Ease of Implementation

Ease of IT Administration

Business Value Created

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

JumpCloud Reviews

Joaquín R.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Fantastic product! Easy to use and reliable

Likeliness to Recommend

10 /10

What differentiates JumpCloud from other similar products?

It's the only product of this kind that i have used

What is your favorite aspect of this product?

That is very safe

What do you dislike most about this product?

Nothing at the moment, i have been using it only for 6 months

What recommendations would you give to someone considering this product?

Go for it, its really good.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Matt U.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Great, ever evolving product

Likeliness to Recommend

10 /10

What differentiates JumpCloud from other similar products?

Combination of identity management, authentication, and mobile device management

What is your favorite aspect of this product?

SSO and identity management

What do you dislike most about this product?

Some features on certain Linux distributions are lacking

What recommendations would you give to someone considering this product?

Great to move away from active directory.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Steven C.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Easy to use, but takes a little bit to ramp up

Likeliness to Recommend

8 /10

What differentiates JumpCloud from other similar products?

The customer service is top notch

What is your favorite aspect of this product?

Once you are acquainted in the software, its possibilities are endless and really easy to set up

What do you dislike most about this product?

The pricepoint is a bit steep

What recommendations would you give to someone considering this product?

If price is not a factor, this product is your best bet!

Pros

Trustworthy
Efficient Service
Respectful
Fair

Cons

Less Reliable
Less Performance Enhancing
Less Productive

How We Deliver

JumpCloud

What is JumpCloud?

Company Details

Need Assistance?

Awards & Recognition

JumpCloud Ratings

92 Likeliness to Recommend

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love JumpCloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Control Can provide fine-grained control to end user permission assignment. Supports RBAC, web password filler or other password hiding techniques.

Live Session Monitoring Records session for audit purposes.

Privileged Account Discovery Can discover roles for local and distributed accounts for on-prem or cloud environments.

PAM as a Service Option (PAMaaS) PAM is offered as a managed service.

Integration with Helpdesk Apps Privileged credentials are only available to personnel authorized for access through a valid trouble ticket. Provides an audit trail for first level of support.

Forensic Investigation Capability PAM solution is able to give a 360° view of when the privileged account password was checked out and by whom, including all the actions that were taken.

Integration with SIEM Solutions Pre-baked easy to implement into to mainstream SIEM products.

Privileged Account Life Cycle Management Ability to manage the life cycle of privileged accounts IE. Provisioning/De-provisioning of Privileged Access, session management, etc.

Multi-Platforms/XaaS/Cloud/Hybrid support Solution works with Public, Private, Hybrid networks. Supports monitoring, alerting, reporting, and managing.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication for Administrators.

Compliance Reporting By design auditing reporting metrics data feature by industries/compliance e.g. SOC2, SOX, PCI DSS 3.2, HIPAA, NERC CIP, ISO 27001, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

JumpCloud Reviews

Joaquín R.

Fantastic product! Easy to use and reliable

Likeliness to Recommend

Pros

Matt U.

Great, ever evolving product

Likeliness to Recommend

Pros

Steven C.

Easy to use, but takes a little bit to ramp up

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

Feature Ratings

Access Control

Live Session Monitoring

Privileged Account Discovery

PAM as a Service Option (PAMaaS)

Integration with Helpdesk Apps

Forensic Investigation Capability

Integration with SIEM Solutions

Privileged Account Life Cycle Management

Multi-Platforms/XaaS/Cloud/Hybrid support

Multi-Factor Authentication (MFA)

Compliance Reporting

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of Implementation

Ease of IT Administration

Business Value Created

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization