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JotForm Logo
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Jotform, Inc.

JotForm

Composite Score
8.4 /10
CX Score
8.5 /10
Category
JotForm
8.4 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

85 Plan to Renew

4
Since last award

78 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

1% Negative
7% Neutral
92% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 81

Security

84

Electronic Signatures

83

Mobility

82

Drag and Drop Design

81

Workflow Automation

80

Field Configuration and Customization

78

Data Analysis and Survey Function

78

APIs and Integration

78

Version Management

77

State Transformation

75

Vendor Capability Ratings

Average 80

Ease of Data Integration

85

Business Value Created

82

Usability and Intuitiveness

82

Breadth of Features

82

Ease of Customization

82

Quality of Features

81

Product Strategy and Rate of Improvement

80

Ease of IT Administration

80

Ease of Implementation

80

Vendor Support

80

Availability and Quality of Training

78

JotForm Reviews

Cissy A.

  • Role: Finance
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Jotform is an awesome tool

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

-JotForm supports over 30 payment gateways, including PayPal, Stripe, and Square, with options for recurring payments, subscriptions, and donations. -This makes it a strong competitor for e-commerce and fundraising purposes.

What is your favorite aspect of this product?

JotForm enables the creation of forms in multiple languages, making it ideal for global businesses and organizations with diverse audiences.

What do you dislike most about this product?

Nothing really for now.

What recommendations would you give to someone considering this product?

An excellent recommendation for new users

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Ahmer Zaman K.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Simple and pricy

Likeliness to Recommend

5 /10

What differentiates JotForm from other similar products?

Easier integration with Wordpress

What is your favorite aspect of this product?

Integration with Wordpress, summaries

What do you dislike most about this product?

Pricing is too high

What recommendations would you give to someone considering this product?

Good if you’d like to add it to your Wordpress page

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Continually Improving Product

Cons

  • Less Generous
  • Under Delivered

Agata Z.

  • Role: Industry Specific Role
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Very comprehensive tool to crate surveys

Likeliness to Recommend

8 /10

What differentiates JotForm from other similar products?

Designed specifically for surveys, highly advanced

What is your favorite aspect of this product?

Summaries

What do you dislike most about this product?

Poor integration with Wordpress

What recommendations would you give to someone considering this product?

Simple but not overly simplistic tool

Pros

  • Includes Product Enhancements
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Cons

  • Slower Product Innovation

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