Jira Customer Reviews 2025 | SoftwareReviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Also Featured in...

Task Management

Translation missing: en.product_page.ratings.score 9.0

View Jira in this category (opens in a new tab)

Product Management

Translation missing: en.product_page.ratings.score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Translation missing: en.product_page.ratings.score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Gary W.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Easy to use but costly

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Detailed issue tracking with robust options for categorizing, prioritizing, and managing tasks.

What is your favorite aspect of this product?

Key aspect of Jira is its strong support for Agile methodologies. The built-in Scrum and Kanban boards, along with features like sprint planning, backlog management, and real-time progress tracking, make it particularly well-suited for teams using Agile practices.

What do you dislike most about this product?

One common drawback of Jira is its complexity and steep learning curve. Its extensive customization options and features can be overwhelming for new users, requiring significant time and effort to set up and master.

What recommendations would you give to someone considering this product?

Begin with a pilot project to understand how Jira works and to configure it gradually before full-scale implementation.

Pros

Helps Innovate
Reliable
Unique Features
Inspires Innovation

Simon J.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Great product

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Robust integration with various development tools, CI/CD pipelines, and third-party apps.

What is your favorite aspect of this product?

Jira has a rich ecosystem of integrations with numerous third-party applications and development tools.

What do you dislike most about this product?

The only dislike of Jira is its performance issues with large datasets. As projects and issues accumulate, some users report that Jira can become slow or cumbersome, especially when dealing with extensive histories, numerous custom fields, or complex workflows.

What recommendations would you give to someone considering this product?

Use Jira’s archiving features to move old or inactive issues to an archive, reducing the volume of data Jira needs to process.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Effective Service

Prithvi R.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Powerful for project management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out with its robust customization options, allowing teams to tailor workflows, fields, and automation to fit their unique processes. Its seamless integration with other Atlassian products and extensive plugin marketplace further enhance its versatility, making it ideal for complex projects and varied team structures.

What is your favorite aspect of this product?

The flexibility to customize workflows and automate repetitive tasks is my favorite aspect. It streamlines project management and allows teams to work efficiently according to their specific needs, reducing manual effort.

What do you dislike most about this product?

The learning curve for new users can be steep, especially with its extensive feature set. This complexity might be overwhelming for smaller teams or those unfamiliar with project management software.

What recommendations would you give to someone considering this product?

Take the time to explore its customization capabilities and start with a simplified workflow to ease the learning curve. Consider integrating it with other tools you use to fully leverage its potential and streamline your processes.

Pros

Unique Features
Client's Interest First
Transparent
Includes Product Enhancements

Cons

Less Friendly Negotiation
Less Reliable
Vendor Friendly Policies

How We Deliver

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Gary W.

Easy to use but costly

Likeliness to Recommend

Pros

Simon J.

Great product

Likeliness to Recommend

Pros

Prithvi R.

Powerful for project management

Likeliness to Recommend

Pros

Cons

Most Popular Jira Comparisons

Asana

Trello

Microsoft Project

Wrike

monday.com

Smartsheet

Title

1
Since last award

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support