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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Gary W.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Easy to use but costly

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Detailed issue tracking with robust options for categorizing, prioritizing, and managing tasks.

What is your favorite aspect of this product?

Key aspect of Jira is its strong support for Agile methodologies. The built-in Scrum and Kanban boards, along with features like sprint planning, backlog management, and real-time progress tracking, make it particularly well-suited for teams using Agile practices.

What do you dislike most about this product?

One common drawback of Jira is its complexity and steep learning curve. Its extensive customization options and features can be overwhelming for new users, requiring significant time and effort to set up and master.

What recommendations would you give to someone considering this product?

Begin with a pilot project to understand how Jira works and to configure it gradually before full-scale implementation.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Inspires Innovation

Yeni O.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

With Jira, my team is more productive.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

In my view, it is Jiras support for agile project management practices. Personally , I am of the opinion that Jira is built with agile project management in mind and therefore my aforementioned point is no surprise. Whether I plan on utilizing Scrum or Kanban project frameworks, Jira provides templates and boards which can be readily customized to fit the unique project needs of my team.

What is your favorite aspect of this product?

Jira has some of the best reporting capability of any agile-facing project management software that I have ever used in my professional journey. With report types like issue analysis , time tracking report, user workload report, version workload report etc Jira makes the process of spotting project blockages a lot easier and thus allows me to plan smarter sprints either during the planning phase of product development or after shipping the product ( product completion phase ).

What do you dislike most about this product?

Jira setup is usually confusing for non-technical users and I am assuming this is a well known fact within organizations where Jira is adopted. In-built collaboration tools are limited as well.

What recommendations would you give to someone considering this product?

Jira is one of the most proven software tools for aligning software project processes to team end goals.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Prithvi R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Powerful for project management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out with its robust customization options, allowing teams to tailor workflows, fields, and automation to fit their unique processes. Its seamless integration with other Atlassian products and extensive plugin marketplace further enhance its versatility, making it ideal for complex projects and varied team structures.

What is your favorite aspect of this product?

The flexibility to customize workflows and automate repetitive tasks is my favorite aspect. It streamlines project management and allows teams to work efficiently according to their specific needs, reducing manual effort.

What do you dislike most about this product?

The learning curve for new users can be steep, especially with its extensive feature set. This complexity might be overwhelming for smaller teams or those unfamiliar with project management software.

What recommendations would you give to someone considering this product?

Take the time to explore its customization capabilities and start with a simplified workflow to ease the learning curve. Consider integrating it with other tools you use to fully leverage its potential and streamline your processes.

Pros

  • Unique Features
  • Client's Interest First
  • Transparent
  • Includes Product Enhancements

Cons

  • Less Friendly Negotiation
  • Less Reliable
  • Vendor Friendly Policies

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