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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Kristina L.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Great for Software Teams

Likeliness to Recommend

5 /10

What differentiates Jira from other similar products?

It is much more geared to insight into task and project data than some other collaboration sites that aren't quite as detailed.

What is your favorite aspect of this product?

The reporting is really cool when JIRA is fully implemented and used.

What do you dislike most about this product?

It seemed confusing to use, not very intuitive

What recommendations would you give to someone considering this product?

Consider this for a software dev team experienced with project management software and task tracking. For collaboration with task tracking, there are less confusing products to evaluate.

Pros

  • Reliable
  • Caring
  • Security Protects
  • Unique Features

Ivana S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Practical and flexible.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Intuitive UI/UX. It is excellent for agile project development. It is suitable for use in Agile to develop products, create sprint boards, and manage stories from within Jira.

What is your favorite aspect of this product?

I like using Jira to plan projects, track tasks or bugs, also because it offers different interactive ways to create and dashboards and labels to distinguish types of tickets in projects. Integrations are plentiful, such as Bitbucket, Jenkins, Git, GitLab, etc.

What do you dislike most about this product?

Better connection capabilities.

What recommendations would you give to someone considering this product?

Extremely customizable, works well for everyone, great for agile development, offers multiple tools like progress charts, sprint reports, scrum and kanban boards, seamless integration with 3rd party tools like Slack or Github.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Airton O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Monitoring of the project's progress.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is exceptional in the following areas: It's useful for laying out the scope of important features or product launches in a way that everyone can see. Managers can view and understand expectations for when a project will be delivered, get a sense of individual/team/project capacity, and track additional work with project schedule/velocity tracking. Flexible for automatic creation of columns by category, issue date and time, agent who handled it, resolution status, and other data that helps in tracking support requests.

What is your favorite aspect of this product?

I like Jira is a software that allows us to keep track of problems and situations such as: The progress and resolution of situations, offers the information that is required to track the development of a project. With availability of task management tools such as progress/reject charts, sprint reports, velocity charts, scrum and Kanban boards. It facilitates the agile development methodology and is compatible. You can start with a project template or create custom workflows. Useful for keeping track of each piece of work that needs to be completed through the workflow steps.

What do you dislike most about this product?

There are problems with Jira, like any other program, such as the following: Tasks could not be loaded, to load the entire page. Your email inbox is full of notifications.

What recommendations would you give to someone considering this product?

I recommend Jira because it is beneficial for: It has a host of integrations to help you create, prioritize, and track the progress of tasks across multiple team members. Track tasks, defects, and deadlines, as well as internal processes, requests, and status, as well as tickets. Resolve commercial issues and follow up on tasks by all staff.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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