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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Dharamvir S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

A perfect user-friendly project management tool.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Every industry working nowadays on the agile methodology requires a project management tool. JIRA is one of the best tools for project management. JIRA has a lot of tremendous features which make this tool perfect for project management that is why most of the IT industry uses Jira. This tool has a neat and clean user interface which is why this tool is known as a super user-friendly project management tool. The purpose of the dashboard is self-evident. You can manage multiple projects with Jira. You can also create your own custom dashboard by using drag & drop. During the review call, the review board will have a colourful interface.

What is your favorite aspect of this product?

Creation of Epic, Story, Bugs, Spikes, Dependency and Sub-task is very easy. On the ticket details page, you can add comments, tag someone, start/stop the process, change the ticket status using numerous methods, add attachments of any document format, strike through any statement if it is out of scope rather than removing it, and many more operations. JIRA have appealing icons for bugs, stories, spikes, sub-task and Epic which helps to differentiate among a lot of tickets. A sprint board will have complete information categorised based on the team such as stories, bugs, spikes, story points of all JIRA tickets, assignees, backlogs, etc.

What do you dislike most about this product?

There are a few points I would like to handle by the Atlassian team. The loading time of any Jira ticket is a little high, especially when that Jira ticket has a lot of data such as attachments, comments and descriptions. If the loading experience is very bad then it does not look good, especially over scrum calls that eventually increase scrum calls.

What recommendations would you give to someone considering this product?

Jira is the perfect tool for project management. This tool is very secure and reliable which is really the most important feature. Even there is a lot more feature which is likeable that I already mentioned in the above section. Daily I use the review board to show complete information such as planned story point versus achieved story point and planned bugs versus total bugs fixed including new bugs raised in the current sprint.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Inspires Innovation

Rachana B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Easy to navigate, easy to integrate Git

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Resource management and time management

What is your favorite aspect of this product?

Git integration with Jira

What do you dislike most about this product?

cost management

What recommendations would you give to someone considering this product?

Highly recommended. We use this product for Sprint plannings. It works best even with complex dependencies.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Janet M.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

JIRA is the finest in project management.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

the program is very complete, this differentiates it from other programs.

What is your favorite aspect of this product?

Jira is a complete solution for managing projects across an entire business. We have epics, stories, tasks, Kanban boards, and Scrum boards. You have full control over workflow, fields, design, and automating tasks, and add-ons fill in the gaps and use cases that JIRA doesn't yet offer. The reporting tools are also very strong and give managers a full and detailed picture of how well and how efficiently their team is doing. With Jira as the main task management system and the kaban workflow management system, we can keep track of all tasks in the cloud.

What do you dislike most about this product?

JIRA has a high learning curve, but the work is well worth it, even if it might be optimized more effectively. It's also possible that the user interface is inconsistent (especially with the different definition pages). At first, setting up everything could seem tiresome, but we've taken advantage of the chance to reexamine our procedures and see if there's anything we can improve about how we go about doing things in the future. As a result, it was a favorable outcome.

What recommendations would you give to someone considering this product?

After a little of tweaking, this is the greatest tool for managing your projects and keeping track of what's going on in your organization. Instead of believing the claims of rivals that Jira is difficult to use, you should know that it is simple to configure, so you can simply delete whatever you don't want. As an alternative, it may be tailored to become an extremely powerful data source that will help you better manage your staff.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Effective Service

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