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HubSpot

Hubspot Live Chat

8.0 /10

18 Reviews Write a Review

What is Hubspot Live Chat?

Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers.

Company Details

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Awards & Recognition

Hubspot Live Chat won the following awards in the Chatbots category

Filter By

2 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

2 Top Rated Features

2023

Hubspot Live Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hubspot Live Chat.

88 Likeliness to Recommend

89 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hubspot Live Chat?

0% Negative

14% Neutral

86% Positive

Pros

Reliable
Performance Enhancing
Inspires Innovation
Fair

Feature Ratings

Average 86

Translation

100

Workflow Processing

Learning and Adaptability

Natural Language Processing

Personalized Service

Integration With CRM

Scheduled Availability

Multi-channel

Leads Generation

Wayfinding

Knowledgebase

Vendor Capability Ratings

Average 79

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Business Value Created

Breadth of Features

Vendor Support

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Hubspot Live Chat Reviews

Kristin M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Quality Solution

Likeliness to Recommend

8 /10

What differentiates Hubspot Live Chat from other similar products?

Branding for the most part.

What is your favorite aspect of this product?

Integration with existing CRM.

What do you dislike most about this product?

Slightly glitchy at times.

What recommendations would you give to someone considering this product?

Do your research and take into account all options.

Pros

Trustworthy
Fair
Reliable
Caring

Cons

Slower Product Innovation
Under Delivered
Charges for Enhancements

Ignacio R.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Lily M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Very efficient platform

Likeliness to Recommend

9 /10

What differentiates Hubspot Live Chat from other similar products?

Very customizable

What is your favorite aspect of this product?

you can custom it to prospects

What do you dislike most about this product?

nothing really

What recommendations would you give to someone considering this product?

good for prospects

Pros

Helps Innovate
Continually Improving Product
Inspires Innovation
Fair

How We Deliver

Hubspot Live Chat

What is Hubspot Live Chat?

Company Details

Need Assistance?

Awards & Recognition

Hubspot Live Chat Ratings

88 Likeliness to Recommend

89 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Hubspot Live Chat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Translation Supports automatic translate to multiple languages.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Hubspot Live Chat Reviews

Kristin M.

Quality Solution

Likeliness to Recommend

Pros

Cons

Ignacio R.

Likeliness to Recommend

Pros

Lily M.

Very efficient platform

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Translation

Workflow Processing

Learning and Adaptability

Natural Language Processing

Personalized Service

Integration With CRM

Scheduled Availability

Multi-channel

Leads Generation

Wayfinding

Knowledgebase

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Business Value Created

Breadth of Features

Vendor Support

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration