What is Hubspot Live Chat?
Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers. Use live chat to automatically connect chatters to the right people on your team, route customer inquiries to your services team, and pass leads to the sales team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hubspot Live Chat?
Pros
- Friendly Negotiation
- Trustworthy
- Enables Productivity
- Client's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Integration With CRM
Scheduled Availability
Learning and Adaptability
Knowledgebase
Leads Generation
Multi-channel
Application Programming Interface
Personalized Service
Natural Language Processing
Translation
Vendor Capability Ratings
Availability and Quality of Training
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of Implementation
Vendor Support
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Hubspot Live Chat Reviews
Avinash G.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Mar 2024
Easy to use and good service for development
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
Fast response and real time processing for development
What is your favorite aspect of this product?
The sales and coustomer services I really like that services
What do you dislike most about this product?
Nothing to dislike but pricing factor mat occur but it's okay will using for development
What recommendations would you give to someone considering this product?
I'll share to all my colleagues to use it once
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Andrew B.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Oct 2023
Great product to offer a wide range of services
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
Ease of use, support is great, easy onboarding
What is your favorite aspect of this product?
Ease of use and easy to set up
What do you dislike most about this product?
Price and some features can take a while to get used to
What recommendations would you give to someone considering this product?
I would review it against other competitors.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Carl O.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
Makes our business far more productive
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
Where Hubspot Chat differs from others is the ease of setup and integration. We needed no technical input, and my colleague who did set it up was not technical in the slightest and was able to easily configure and go live with chat about 2 weeks after initial build began.
What is your favorite aspect of this product?
My favourite aspect is the fact we already use Hubspot as our CSM system, so it makes complete sense for Live Chat and Chatbot to be embedded in our existing account. We are a sales focused team, and we have lead forms on our website as lead gen is very important for us, and chatbot enables us to automate much of this and filter out the very simple queries.
What do you dislike most about this product?
I find that when the chatbot is converted into an actual chat for a 'human' to pickup, the notifications are poor and easy to miss. A nicer and clearer pop-up would be good.
What recommendations would you give to someone considering this product?
If you use Hubspot already, it is a no-brainer. If you don't, it may be worth shopping around a little bit first.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
