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Hotjar Logo Award Winner Product Badge
Hotjar

Hotjar

Composite Score
8.6 /10
CX Score
8.7 /10
Category
Hotjar
8.6 /10

What is Hotjar?

Hotjar is a behavior analytics and product experience insights service that helps you empathize and understand your users, and get their feedback through tools like heatmaps, session recordings, and surveys. Hotjar complements the data and insights you get from traditional web analytics tools like Google Analytics. It’s an industry-leading and easy-to-use service that combines user behavior analysis, product experience insights, and website feedback tools to help you understand what’s actually happening on your site, what your users care about, and what they have to say.

Company Details


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Awards & Recognition

Hotjar won the following awards in the Website Analytics category

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Hotjar Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hotjar.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

96 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hotjar?

0% Negative
8% Neutral
92% Positive

Pros

  • Transparent
  • Performance Enhancing
  • Inspires Innovation
  • Helps Innovate

Feature Ratings

Average 89

Conversion Analysis

92

Data Visualization

91

Customer Journey Modelling

91

Social Media Analytics

90

Customer Value Analysis

88

Device and Browser Analytics

88

Search Engine Optimization

86

Audience Segmentation

84

Paid Search Integration

82

API Framework

82

Audience Demographics

82

Vendor Capability Ratings

Average 86

Quality of Features

90

Ease of IT Administration

89

Vendor Support

89

Business Value Created

87

Product Strategy and Rate of Improvement

87

Ease of Implementation

87

Usability and Intuitiveness

86

Availability and Quality of Training

86

Breadth of Features

86

Ease of Data Integration

85

Ease of Customization

82

Hotjar Reviews

Mark R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Great features and easy to use, very useful tool

Likeliness to Recommend

8 /10

What differentiates Hotjar from other similar products?

It is quite unique from what I can see - very good at what it does. Good to see how people are using our webpages and small tweaks make a big difference some times.

What is your favorite aspect of this product?

Very clever and simple to get to grips with.

What do you dislike most about this product?

Nothing really, it works well for what I need

What recommendations would you give to someone considering this product?

Spend some time with it and dont give up too easily. It is an effective tool

Pros

  • Effective Service
  • Altruistic
  • Acts with Integrity
  • Continually Improving Product

Abakuria M.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Best Website Analytics Features

Likeliness to Recommend

9 /10

What differentiates Hotjar from other similar products?

What makes Hotjar different is the fact it also acts as a voice of the customer platform besides offering great website analytics features

What is your favorite aspect of this product?

When it comes to website analytics, Hotjar is very capable and offers unbeatable features The software also acts as a great VOC solution

What do you dislike most about this product?

Not that I can think of as Hotjar has been amazing

What recommendations would you give to someone considering this product?

I recommend Hotjar as it offers best features and never disappoints when it comes to website analytics. It is also an able VOC software.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Efficient Service

Charlotte C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Best Product for Analyzing User Interactions

Likeliness to Recommend

10 /10

What differentiates Hotjar from other similar products?

Hotjars technology to easily record user sessions and provide amazing reports such as the heat map is what sets it apart from other products. The heat map report is amazing and worth the cost of the product by itself!

What is your favorite aspect of this product?

Hotjar makes it easy to record user interactions with your website. We record every new page and immediately get quality recordings. These recordings are invaluable for studying how our users are actually using our product. These recordings give us quick insights we can use to iterate on our product. I believe Hotjar isn't the only tool to offer this functionality, but it's one of the most well-rounded and cost-effective tools for this job.

What do you dislike most about this product?

Setup and implementation could be easier, especially for people that aren't as technology inclined like myself. If took us a few weeks to get the product up and running, and sometimes if there are issues I have to call for help from an engineer. I wish it were a bit easier to setup.

What recommendations would you give to someone considering this product?

I recommend that you regularly use Hotjar to keep up with all the product enhancements and updates. If you take too much time without using the product it can be a bit overwhelming to come back to.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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