This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-877-281-0480 (US/CAN) or
+1-519-936-2659 (International)
Hotjar Logo Award Winner Product Badge
Hotjar Logo Award Winner Product Badge
Hotjar

Hotjar

8.6 /10
Category
Hotjar
8.6 /10

What is Hotjar?

Hotjar is a behavior analytics and product experience insights service that helps you empathize and understand your users, and get their feedback through tools like heatmaps, session recordings, and surveys. Hotjar complements the data and insights you get from traditional web analytics tools like Google Analytics. It’s an industry-leading and easy-to-use service that combines user behavior analysis, product experience insights, and website feedback tools to help you understand what’s actually happening on your site, what your users care about, and what they have to say.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Hotjar won the following awards in the Website Analytics category

Filter By

Hotjar Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hotjar.

91 Likeliness to Recommend

1
Since last award

96 Plan to Renew

88 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hotjar?

0% Negative
8% Neutral
92% Positive

Pros

  • Transparent
  • Performance Enhancing
  • Inspires Innovation
  • Helps Innovate

Feature Ratings

Average 89

Conversion Analysis

92

Data Visualization

91

Customer Journey Modelling

91

Social Media Analytics

90

Customer Value Analysis

88

Device and Browser Analytics

88

Search Engine Optimization

86

Audience Segmentation

84

Paid Search Integration

82

API Framework

82

Audience Demographics

82

Vendor Capability Ratings

Average 86

Quality of Features

90

Ease of IT Administration

89

Vendor Support

89

Business Value Created

87

Product Strategy and Rate of Improvement

87

Ease of Implementation

87

Usability and Intuitiveness

86

Availability and Quality of Training

86

Breadth of Features

86

Ease of Data Integration

85

Ease of Customization

82

Hotjar Reviews

Chelsea N.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Works well for surveys and heatmaps

Likeliness to Recommend

9 /10

What differentiates Hotjar from other similar products?

Very intuitive to use

What is your favorite aspect of this product?

Data collection from surveys, heatmaps, and recordings. Great for optimization of website.

What do you dislike most about this product?

The cost - Microsoft clarity is similar and free (Hotjar is a better product though)

What recommendations would you give to someone considering this product?

It works very well for website surveys and collecting behavioral data from users.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Anna K.

  • Role: Information Technology
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Highly valuable insights, but expensive

Likeliness to Recommend

10 /10

What differentiates Hotjar from other similar products?

It's industry leading reputation means it's a platform that team members often feel familiar with, which speeds onboarding and adoption.

What is your favorite aspect of this product?

Watching the recordings of users, and being able to tag and categorize. It's great to really see how users are interacting with your products, and test assumptions.

What do you dislike most about this product?

The onboarding for cheaper plans is very self-serve, and this can feel an obstacle for team members who haven't used before.

What recommendations would you give to someone considering this product?

The insights are great, but the product is expensive. Make sure there's a clear set of users inhouse who are regularly going to use the tool and pull out insights to act upon.

Pros

  • Performance Enhancing
  • Unique Features
  • Reliable
  • Enables Productivity

Chandan D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Comprehensive Website Analytics and Feedback tool

Likeliness to Recommend

9 /10

What differentiates Hotjar from other similar products?

It offers comprehensive suite of tools that provide deep insights into the behavior and feedback of website visitors

What is your favorite aspect of this product?

All-in-one solution, User-friendly interface and Fast and reliable performance

What do you dislike most about this product?

It has Limited data storage and Limited integrations

What recommendations would you give to someone considering this product?

Please increase data storage limit, provide more customization options

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Hotjar Comparisons