This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-877-281-0480 (US/CAN) or
+1-519-936-2659 (International)
Hotjar Logo Award Winner Product Badge
Hotjar Logo Award Winner Product Badge
Hotjar

Hotjar

Composite Score
8.6 /10
CX Score
8.7 /10
Category
Hotjar
8.6 /10

What is Hotjar?

Hotjar is a behavior analytics and product experience insights service that helps you empathize and understand your users, and get their feedback through tools like heatmaps, session recordings, and surveys. Hotjar complements the data and insights you get from traditional web analytics tools like Google Analytics. It’s an industry-leading and easy-to-use service that combines user behavior analysis, product experience insights, and website feedback tools to help you understand what’s actually happening on your site, what your users care about, and what they have to say.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Hotjar won the following awards in the Website Analytics category

Filter By

Hotjar Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hotjar.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

96 Plan to Renew

88 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hotjar?

0% Negative
8% Neutral
92% Positive

Pros

  • Transparent
  • Performance Enhancing
  • Inspires Innovation
  • Helps Innovate

Feature Ratings

Average 89

Conversion Analysis

92

Data Visualization

91

Customer Journey Modelling

91

Social Media Analytics

90

Customer Value Analysis

88

Device and Browser Analytics

88

Search Engine Optimization

86

Audience Segmentation

84

Paid Search Integration

82

API Framework

82

Audience Demographics

82

Vendor Capability Ratings

Average 86

Quality of Features

90

Ease of IT Administration

89

Vendor Support

89

Business Value Created

87

Product Strategy and Rate of Improvement

87

Ease of Implementation

87

Usability and Intuitiveness

86

Availability and Quality of Training

86

Breadth of Features

86

Ease of Data Integration

85

Ease of Customization

82

Hotjar Reviews

Petar'Barnes T.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Conversion Funnel Analysis

Likeliness to Recommend

10 /10

What differentiates Hotjar from other similar products?

Unlike some analytics tools that focus solely on one aspect of website performance, Hotjar offers a unified platform that combines heatmaps, session recordings, surveys, and more. This integration provides users with a comprehensive toolkit for understanding and optimizing their websites.

What is your favorite aspect of this product?

Implementing Hotjar is a breeze that is requiring only a simple script installation. The user-friendly interface further enhances its appeal also allowing users to navigate through features and access valuable insights without the need for extensive technical expertise.

What do you dislike most about this product?

The collection of data through session recordings may raise privacy concerns for some users. Although Hotjar provides features to anonymize personal information, businesses must be cautious and transparent about data collection practices to align with privacy regulations.

What recommendations would you give to someone considering this product?

While Hotjar excels in providing comprehensive insights, users should be mindful of privacy concerns related to data collection and the platform's limitation in real-time reporting. Overall, Hotjar remains a top choice for businesses aiming to elevate their web analytics and user experience optimization efforts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alyson B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

A Deep Dive into User Experience.

Likeliness to Recommend

10 /10

What differentiates Hotjar from other similar products?

Hotjar stands out for its strong focus on user experience analytics. The platform's features are geared towards providing a holistic view of how users engage with a website, helping businesses prioritize improvements that enhance the overall user journey.

What is your favorite aspect of this product?

Hotjar excels in providing visual insights into user behavior on websites. Features like heatmaps, session recordings, and user surveys offer a comprehensive understanding of how visitors interact with a site, enabling businesses to optimize user experience and identify pain points.

What do you dislike most about this product?

Hotjar's reporting is not entirely real-time, which may be a drawback for users seeking instant updates on user interactions. While the platform provides valuable historical data, users looking for up-to-the-minute insights might find this limitation restrictive.

What recommendations would you give to someone considering this product?

Hotjar proves to be an invaluable tool for businesses seeking to optimize their websites based on real user behavior. With its user-friendly interface, visual insights, and features like conversion funnel analysis, Hotjar empowers businesses to enhance their online presence.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jenny H.

  • Role: Industry Specific Role
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Great service, but there are better ones out there

Likeliness to Recommend

8 /10

What differentiates Hotjar from other similar products?

It offers a lot of the basic insights you'll need when conducting UX Research projects.

What is your favorite aspect of this product?

I like how easy it is to use the product. There wasn't a steep learning curve.

What do you dislike most about this product?

I wished there were more features from which users could pull more insights.

What recommendations would you give to someone considering this product?

Great place to start. We started with Hotjar then transitioned to Maze, then UserTesting.

Pros

  • Helps Innovate
  • Effective Service
  • Continually Improving Product
  • Reliable

Most Popular Hotjar Comparisons