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Jio Haptik Technologies Limited

Haptik

Composite Score

7.9 /10

CX Score

8.2 /10

17 Reviews Write a Review

What is Haptik?

Jio Haptik has pioneered AI-powered innovation since 2013, processing 15 billion+ conversations and 10 million+ transactions in 100+ languages for businesses globally. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMBs to solve their customers’ biggest pain points. Contakt is an LLM-first customer experience suite comprising AI Assistant, Agent Co-Pilot, and Intelligent Analytics. Interakt is an AI-enabled CRM for SMBs to manage their business on WhatsApp. The company recently won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023.

Company Details

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Haptik Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Haptik.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

Down 1
Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Up 1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 89%
Conflict Resolution:: 93%
Strategy & Innovation:: 94%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Haptik?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Performance Enhancing
Effective Service
Transparent

Feature Ratings

Average 77

Scheduled Availability

Workflow Processing

Application Programming Interface

Learning and Adaptability

Wayfinding

Translation

Leads Generation

Integration With CRM

Multi-channel

Personalized Service

Voice or Text Input

Vendor Capability Ratings

Average 76

Business Value Created

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Conversational AI

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Haptik Videos

Haptik Reviews

Yuris G.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

A Powerful Virtual Assistance Solution

Likeliness to Recommend

9 /10

What differentiates Haptik from other similar products?

For business virtual assistant, Haptik offers great features and it is customizable and secure

What is your favorite aspect of this product?

I like the ease of using Haptik The software is customizable It is fast and affordable too.

What do you dislike most about this product?

Since no malfunctioning, I have no dislikes

What recommendations would you give to someone considering this product?

I recommend Haptik as it is affordable and comes with great virtual assistant features besides being customizable

Pros

Enables Productivity
Trustworthy
Inspires Innovation
Caring

How We Deliver

Haptik

What is Haptik?

Company Details

Need Assistance?

Awards & Recognition

Haptik Ratings

91 Likeliness to Recommend

Down 1 Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Up 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Haptik?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Translation Supports automatic translate to multiple languages.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Conversational AI

Haptik Videos

Introducing Contakt - A Generative AI CX Suite by Jio Haptik

Haptik Reviews

Yuris G.

A Powerful Virtual Assistance Solution

Likeliness to Recommend

Pros

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Title

Down 1
Since last award

Up 1
Since last award

Feature Ratings

Scheduled Availability

Workflow Processing

Application Programming Interface

Learning and Adaptability

Wayfinding

Translation

Leads Generation

Integration With CRM

Multi-channel

Personalized Service

Voice or Text Input

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement