What is Haptik?
Jio Haptik has pioneered AI-powered innovation since 2013, processing 15 billion+ conversations and 10 million+ transactions in 100+ languages for businesses globally. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMBs to solve their customers’ biggest pain points. Contakt is an LLM-first customer experience suite comprising AI Assistant, Agent Co-Pilot, and Intelligent Analytics. Interakt is an AI-enabled CRM for SMBs to manage their business on WhatsApp. The company recently won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023.
Company Details
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Get AssistanceHaptik Ratings
Real user data aggregated to summarize the product performance and customer experience.
83 Likeliness to Recommend
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Haptik?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Voice or Text Input
Translation
Personalized Service
Learning and Adaptability
Wayfinding
Workflow Processing
Application Programming Interface
Integration With CRM
Natural Language Processing
Knowledgebase
Vendor Capability Ratings
Ease of Data Integration
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Breadth of Features
Availability and Quality of Training
Ease of IT Administration
Quality of Features
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Haptik Videos
Introducing Contakt - A Generative AI CX Suite by Jio Haptik
Haptik Reviews
Leonardo F.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2023
Great tool to stay connected through chat.
Likeliness to Recommend
What differentiates Haptik from other similar products?
Haptik is a mobile application that allows users to interact with companies and service providers through instant messaging. This application differs from other software in that it offers users an easy way to contact companies directly. Additionally, users can use Haptik to interact with a variety of service providers, such as restaurants, shopping malls, banks, and others. Some of the features Haptik offers include access to a provider's service information, the ability to make payments through the app, setting reminders, and scheduling appointments. These features allow users to save time and effort when interacting with service providers.
What is your favorite aspect of this product?
Haptik is that it offers a natural conversation experience with artificial intelligence. This means that users can interact with the app more naturally, as they would with a real person, instead of having to follow a fixed set of instructions. This means that users can get quick answers to their questions, without having to remember complex commands. Additionally, Haptik's user interface is intuitive and easy to use, allowing users to get started with it without the need for a learning curve.
What do you dislike most about this product?
Many users complain about the lack of advanced options, as well as the limits of functionality and customization. Furthermore, some users have also reported that the interface is confusing and difficult to navigate.
What recommendations would you give to someone considering this product?
Haptik is a chatbot platform that allows users to interact with an application through conversation. This tool offers a variety of services, such as automating responses to common questions, customizing the conversation to meet user needs, and integrating with other information systems. This allows users to get quick and accurate answers to their questions, which improves the user experience. Additionally, Haptik enables users to obtain information quickly and efficiently, saving time and resources.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Shenge R.
- Role: Consultant
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2022
Fantastic Tool!
Likeliness to Recommend
What differentiates Haptik from other similar products?
Ease of implementation, deployment and use.
What is your favorite aspect of this product?
Highly adaptable Excellent UI
What do you dislike most about this product?
I do not dislike anything so far.
What recommendations would you give to someone considering this product?
I highly recommend Haptik for those that want to improve their communication and interactions with clients. I brings you value.
Pros
- Reliable
- Respectful
- Helps Innovate
- Continually Improving Product
Esther L.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
Great Product!
Likeliness to Recommend
What differentiates Haptik from other similar products?
Highly adaptable
What is your favorite aspect of this product?
It allows for personalized customizations Integrates well with CRM
What do you dislike most about this product?
The API can be improved.
What recommendations would you give to someone considering this product?
Haptik is an amazing conversational tool. It also assist in marketing campaigns.
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Respectful