This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-877-281-0480 (US/CAN) or
+1-703-544-9513 (International)

Jio Haptik Technologies Limited

Haptik

Composite Score

7.9 /10

CX Score

8.2 /10

17 Reviews Write a Review

What is Haptik?

Jio Haptik has pioneered AI-powered innovation since 2013, processing 15 billion+ conversations and 10 million+ transactions in 100+ languages for businesses globally. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMBs to solve their customers’ biggest pain points. Contakt is an LLM-first customer experience suite comprising AI Assistant, Agent Co-Pilot, and Intelligent Analytics. Interakt is an AI-enabled CRM for SMBs to manage their business on WhatsApp. The company recently won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Haptik Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Haptik.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

Down 1
Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Up 1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

undefined

{y}

{name}

Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 89%
Conflict Resolution:: 93%
Strategy & Innovation:: 94%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Haptik?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Performance Enhancing
Effective Service
Transparent

Feature Ratings

Average 77

Scheduled Availability

Workflow Processing

Application Programming Interface

Learning and Adaptability

Wayfinding

Translation

Leads Generation

Integration With CRM

Multi-channel

Personalized Service

Voice or Text Input

Vendor Capability Ratings

Average 76

Business Value Created

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Conversational AI

Translation missing: en.product_page.ratings.score 7.8

View Haptik in this category (opens in a new tab)

Haptik Videos

Haptik Reviews

Esther L.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Great Product!

Likeliness to Recommend

8 /10

What differentiates Haptik from other similar products?

Highly adaptable

What is your favorite aspect of this product?

It allows for personalized customizations Integrates well with CRM

What do you dislike most about this product?

The API can be improved.

What recommendations would you give to someone considering this product?

Haptik is an amazing conversational tool. It also assist in marketing campaigns.

Pros

Reliable
Performance Enhancing
Saves Time
Respectful

Ashikwekwe J.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Great Product.

Likeliness to Recommend

8 /10

What differentiates Haptik from other similar products?

It is easy to use with a great UI

What is your favorite aspect of this product?

It integrates well with CRM Customizable

What do you dislike most about this product?

The features need to be updated frequently to allow for more iintegration

What recommendations would you give to someone considering this product?

I recomment Haptik to anyone who needs to automate conversations and improve customized branding.

Pros

Reliable
Performance Enhancing
Enables Productivity
Acts with Integrity

Milan Q.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

"Very easy to use and very useful."

Likeliness to Recommend

9 /10

What differentiates Haptik from other similar products?

Both the simplicity of this program's interface and the quality of the assistance it provides to users set it apart from similar products on the market.

What is your favorite aspect of this product?

To narrow it down, my two favorite things are... To begin, haptik makes it simple to create and connect a chatbot into your existing app, website, etc. The second fantastic feature of Haptik is its smart agent, which is a collection of pre-made customer care flows for nearly every industry. This smart agent can be used to quickly and easily integrate API calls and process standard client requests.

What do you dislike most about this product?

Analytics and Reports - For Instance. Analysis of negative comments obtained by the bot would require reading through several transcripts, limiting you to a sample set study rather than a comprehensive, full deep-dive.

What recommendations would you give to someone considering this product?

This software comes highly recommended by me due to the fact that it is simple to operate and enables users to rapidly construct chatbots and swiftly deploy them into production. A helpful support system as well as comprehensive documentation that is available throughout the development process.

Pros

Unique Features
Efficient Service
Effective Service
Saves Time

How We Deliver

Haptik

What is Haptik?

Company Details

Need Assistance?

Awards & Recognition

Haptik Ratings

91 Likeliness to Recommend

Down 1 Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Up 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Haptik?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Translation Supports automatic translate to multiple languages.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Conversational AI

Haptik Videos

Introducing Contakt - A Generative AI CX Suite by Jio Haptik

Haptik Reviews

Esther L.

Great Product!

Likeliness to Recommend

Pros

Ashikwekwe J.

Great Product.

Likeliness to Recommend

Pros

Milan Q.

"Very easy to use and very useful."

Likeliness to Recommend

Pros

Most Popular Haptik Comparisons

LiveChat

Intercom

Tidio

Dialogflow

Drift Conversation Cloud

Manychat

Title

Down 1
Since last award

Up 1
Since last award

Feature Ratings

Scheduled Availability

Workflow Processing

Application Programming Interface

Learning and Adaptability

Wayfinding

Translation

Leads Generation

Integration With CRM

Multi-channel

Personalized Service

Voice or Text Input

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement