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Jio Haptik Technologies Limited

Haptik

Composite Score
7.8 /10
CX Score
8.2 /10
Category
Haptik
7.8 /10

What is Haptik?

Jio Haptik has pioneered AI-powered innovation since 2013, processing 15 billion+ conversations and 10 million+ transactions in 100+ languages for businesses globally. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMBs to solve their customers’ biggest pain points. Contakt is an LLM-first customer experience suite comprising AI Assistant, Agent Co-Pilot, and Intelligent Analytics. Interakt is an AI-enabled CRM for SMBs to manage their business on WhatsApp. The company recently won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023.

Company Details


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Awards & Recognition

Haptik won the following awards in the Conversational AI category

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Haptik Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Haptik.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

Up 2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
98%
Negotiation and Contract:
98%
Conflict Resolution:
99%
Strategy & Innovation:
98%
Service Experience:
98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Haptik?

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0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 83

Personalized Service

86

Workflow Processing

84

Artificial Intelligence Engine

83

Natural Language Processing

83

Learning and Adaptability

81

Leads Generation

80

Intent Extraction

79

Other Integrations

75

Vendor Capability Ratings

Average 80

Vendor Support

86

Ease of Data Integration

85

Business Value Created

84

Ease of Customization

84

Quality of Features

83

Ease of Implementation

81

Ease of IT Administration

79

Product Strategy and Rate of Improvement

78

Usability and Intuitiveness

76

Breadth of Features

76

Availability and Quality of Training

71

Haptik Videos

Haptik Reviews

Betty M.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Best Chatbot For Business

Likeliness to Recommend

9 /10

What differentiates Haptik from other similar products?

Haptik ensures better engagement and increase business conversion which is a plus

What is your favorite aspect of this product?

Haptik ia very powerful and resourceful I like the customization capabilities The software is relatively affordable

What do you dislike most about this product?

Everything has been working well and I have no complaints

What recommendations would you give to someone considering this product?

I recommend Haptik as a chatbot feature thanks to it's capabilities and customization options

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Kuria G.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A Futuristic Virtual Assistant For Your Business

Likeliness to Recommend

9 /10

What differentiates Haptik from other similar products?

With Haptik, it becomes easy for the business to increase engagements and conversions while offering best customer support.

What is your favorite aspect of this product?

One reason why I like Haptik is that it's easy to use. With the software, we have exponentially increased customer engagement and conversion. With this software, we are able to offer best customer support.

What do you dislike most about this product?

While it's very effective, it doesn't come cheap

What recommendations would you give to someone considering this product?

For best virtual assistants, Haptik never disappoints. With this software, you're sure to increase engagements and conversion while offering unmatched customer support. I recommend this software.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

Yogesh Y.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2022

"Believe in Haptik product, to see the Results"

Likeliness to Recommend

8 /10

What differentiates Haptik from other similar products?

Haptik Software is easy to understand compared to other products.

What is your favorite aspect of this product?

Smartskills

What do you dislike most about this product?

User says generation

What recommendations would you give to someone considering this product?

Nothing for now, it's doing good

Pros

  • Helps Innovate
  • Saves Time
  • Transparent
  • Security Protects

Cons

  • Leverages Incumbent Status
  • Commodity Features

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