
What is Haptik?
Jio Haptik has pioneered AI-powered innovation since 2013, processing 15 billion+ conversations and 10 million+ transactions in 100+ languages for businesses globally. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMBs to solve their customers’ biggest pain points. Contakt is an LLM-first customer experience suite comprising AI Assistant, Agent Co-Pilot, and Intelligent Analytics. Interakt is an AI-enabled CRM for SMBs to manage their business on WhatsApp. The company recently won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceHaptik Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Haptik.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
Up
2
Since last award
Emotional Footprint Overview
- Product Experience:
- 98%
- Negotiation and Contract:
- 98%
- Conflict Resolution:
- 99%
- Strategy & Innovation:
- 98%
- Service Experience:
- 98%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Haptik?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Personalized Service
Workflow Processing
Artificial Intelligence Engine
Natural Language Processing
Learning and Adaptability
Leads Generation
Intent Extraction
Other Integrations
Vendor Capability Ratings
Vendor Support
Ease of Data Integration
Business Value Created
Ease of Customization
Quality of Features
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Breadth of Features
Availability and Quality of Training
Also Featured in...
Haptik Videos
Introducing Contakt - A Generative AI CX Suite by Jio Haptik
Haptik Reviews
Betty M.
- Role: Industry Specific Role
- Industry: Transportation
- Involvement: End User of Application
Submitted May 2022
Best Chatbot For Business
Likeliness to Recommend
What differentiates Haptik from other similar products?
Haptik ensures better engagement and increase business conversion which is a plus
What is your favorite aspect of this product?
Haptik ia very powerful and resourceful I like the customization capabilities The software is relatively affordable
What do you dislike most about this product?
Everything has been working well and I have no complaints
What recommendations would you give to someone considering this product?
I recommend Haptik as a chatbot feature thanks to it's capabilities and customization options
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Kuria G.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2022
A Futuristic Virtual Assistant For Your Business
Likeliness to Recommend
What differentiates Haptik from other similar products?
With Haptik, it becomes easy for the business to increase engagements and conversions while offering best customer support.
What is your favorite aspect of this product?
One reason why I like Haptik is that it's easy to use. With the software, we have exponentially increased customer engagement and conversion. With this software, we are able to offer best customer support.
What do you dislike most about this product?
While it's very effective, it doesn't come cheap
What recommendations would you give to someone considering this product?
For best virtual assistants, Haptik never disappoints. With this software, you're sure to increase engagements and conversion while offering unmatched customer support. I recommend this software.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Efficient Service

Yogesh Y.
- Role: Information Technology
- Industry: Banking
- Involvement: Initial Implementation
Submitted Mar 2022
"Believe in Haptik product, to see the Results"
Likeliness to Recommend
What differentiates Haptik from other similar products?
Haptik Software is easy to understand compared to other products.
What is your favorite aspect of this product?
Smartskills
What do you dislike most about this product?
User says generation
What recommendations would you give to someone considering this product?
Nothing for now, it's doing good
Pros
- Helps Innovate
- Saves Time
- Transparent
- Security Protects
Cons
- Leverages Incumbent Status
- Commodity Features