Haptik Customer Reviews 2025 | Chatbots

What is Haptik?

Jio Haptik has pioneered AI-powered innovation since 2013, processing 15 billion+ conversations and 10 million+ transactions in 100+ languages for businesses globally. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMBs to solve their customers’ biggest pain points. Contakt is an LLM-first customer experience suite comprising AI Assistant, Agent Co-Pilot, and Intelligent Analytics. Interakt is an AI-enabled CRM for SMBs to manage their business on WhatsApp. The company recently won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023.

Company Details

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Haptik Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Haptik.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

Down 1
Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Up 1
Since last award

98

Product Experience

89

Negotiation and Contract

93

Conflict Resolution

94

Strategy & Innovation

94

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 89%
Conflict Resolution:: 93%
Strategy & Innovation:: 94%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Haptik?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Performance Enhancing
Effective Service
Transparent

Feature Ratings

Average 77

Scheduled Availability

84

Workflow Processing

82

Application Programming Interface

80

Learning and Adaptability

79

Wayfinding

78

Translation

78

Leads Generation

78

Integration With CRM

76

Multi-channel

76

Personalized Service

75

Voice or Text Input

75

Vendor Capability Ratings

Average 76

Business Value Created

84

Ease of IT Administration

80

Ease of Customization

80

Ease of Data Integration

78

Ease of Implementation

77

Quality of Features

77

Usability and Intuitiveness

76

Breadth of Features

75

Availability and Quality of Training

74

Vendor Support

72

Product Strategy and Rate of Improvement

70

Also Featured in...

Conversational AI

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Haptik Videos

Haptik Reviews

Ogunwuyi E.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

AI-Powered Conversations with Emotional Insight

Likeliness to Recommend

9 /10

What differentiates Haptik from other similar products?

Through its industry-specific Smart Skills, pre-trained Natural Language Understanding (NLU) models, and seamless out-of-the-box integrations with major enterprise tools.

What is your favorite aspect of this product?

its Generative AI-first approach,

What do you dislike most about this product?

It can be challenging for users without a technical background.

What recommendations would you give to someone considering this product?

Evaluate Pricing Against Budget

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Dev K.

Role: Sales Marketing
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Powerful AI Enabled Tool

Likeliness to Recommend

7 /10

What differentiates Haptik from other similar products?

Strong multilingual capabilities and smooth omni-channel integration

What is your favorite aspect of this product?

Omni-channel integration ensures seamless customer engagement across multiple platforms like WhatsApp, websites, and apps.

What do you dislike most about this product?

Limited personalization options compared to other tools available in the market

What recommendations would you give to someone considering this product?

Make sure to leverage the pre-built templates for faster setup and installation and ensure deeper integration with existing infrastructure for better performance

Pros

Reliable
Performance Enhancing
Enables Productivity
Effective Service

Cons

Vendor's Interest First
Less Generous
Under Delivered

Lokesh S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

User-Friendly, but Limited Customization Options

Likeliness to Recommend

10 /10

What differentiates Haptik from other similar products?

Haptik stands out because it specializes in conversational AI, offers customizable solutions for different industries, has a no-code interface for easy chatbot building, supports multiple channels for customer engagement, and provides detailed analytics to help businesses improve their strategies.

What is your favorite aspect of this product?

My favorite aspect of Haptik is its no-code development interface, which makes it easy for anyone, regardless of technical skills, to build and manage chatbots. This accessibility allows more team members to contribute to creating effective conversational experiences without needing to rely on developers.

What do you dislike most about this product?

What I dislike most about Haptik is that, while it offers many features, some users may find the customization options limited compared to more complex platforms. This could make it challenging to create highly specific or advanced conversational flows for unique business needs.

What recommendations would you give to someone considering this product?

If you’re considering Haptik, I recommend exploring the available templates to quickly get started and familiarizing yourself with the no-code interface through tutorials. Take the time to define your business goals and user needs before building your chatbot, and don’t hesitate to reach out to their support team if you need help with customization or deployment.

Pros

Performance Enhancing
Effective Service
Saves Time
Security Protects

How We Deliver

Haptik

What is Haptik?

Company Details

Need Assistance?

Awards & Recognition

Haptik Ratings

91 Likeliness to Recommend

Down 1 Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Up 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Haptik?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Translation Supports automatic translate to multiple languages.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Conversational AI

Haptik Videos

Introducing Contakt - A Generative AI CX Suite by Jio Haptik

Haptik Reviews

Ogunwuyi E.

AI-Powered Conversations with Emotional Insight

Likeliness to Recommend

Pros

Dev K.

Powerful AI Enabled Tool

Likeliness to Recommend

Pros

Cons

Lokesh S.

User-Friendly, but Limited Customization Options

Likeliness to Recommend

Pros

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Title

Down 1
Since last award

Up 1
Since last award

Feature Ratings

Scheduled Availability

Workflow Processing

Application Programming Interface

Learning and Adaptability

Wayfinding

Translation

Leads Generation

Integration With CRM

Multi-channel

Personalized Service

Voice or Text Input

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement