What is Groove?
Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
3
Since last award
91 Plan to Renew
4
Since last award
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Groove?
Pros
- Fair
- Acts with Integrity
- Friendly Negotiation
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Visual Pipeline Monitoring
Dashboard
Scenario Analysis
Artificial Intelligence-Based Insights
Collaboration
Predictive Sales Forecasting
Intelligent Alerts and Notifications
Pipeline Planning
Territory Analytics and Management
Data Ingestion and Interoperability
Predictive Time-Series Reporting & Analytics
Vendor Capability Ratings
Availability and Quality of Training
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Ease of Implementation
Breadth of Features
Vendor Support
Ease of Customization
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Groove Reviews
Lucia P.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2022
Groove, Funnel Building and Sales Platform
Likeliness to Recommend
What differentiates Groove from other similar products?
It is so efficient in sending up the follow up emails and automated emails.It provides the live tracking of the sent mails as a part of campaign. which helps in analyzing the interest of clients. The software is said to have increase productivity and efficiency in the performance of users.
What is your favorite aspect of this product?
Groove offers its user the feature “flow” that helps in setting up email campaign and also provides the report of emails sent. It offers the report from Salesforce that helps in analyzing which people to email and also eases the virtual interaction with customers through call, email and text. Users get the reminders of the next step related to the flows in action. Provides scheduling options for the better management.
What do you dislike most about this product?
It lacks functionality when it comes to “flow searching” it keeps scrolling up to where the lists starts. The call feature glitches at some points. It doesn’t allow the data to be export to any platform. Customer support is poor and reminder of the software is not integrated with google calender.
What recommendations would you give to someone considering this product?
Software can be used by small business and starting up business also as it targets the good amount of leads and it saves up the time. The enterprises can surely start its marketing and sale campaigns with the usage of this software.
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Inspires Innovation
Dallin M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Great value for the money, but unreliability kills
Likeliness to Recommend
What differentiates Groove from other similar products?
Groove is significantly cheaper than competitors and offers most of their best features. They are always trying to innovate and create new features on a regular basis. Cost appears to be the biggest selling point at around half the cost
What is your favorite aspect of this product?
Groove is VERY intuitive and easy to set up---they really nailed it with UI design and ease of implementation. Their staff are very nice and always willing to help. They are pretty transparent when something isn't working on their side.
What do you dislike most about this product?
groove rolls out features too early and many features are on the wrong side of the beta - prod spectrum. Features will work great and then receive a refresh and no longer work. QA is a huge need for groove and unreliability is the main reason we are shopping for a new outbound software
What recommendations would you give to someone considering this product?
If you need to save some budget, you'll be very happy with what you get for the price. As you get more budget and your org matures, you may find yourself wanting something more mature to fit your needs. Great product for the money though.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Less Reliable
