Groove Customer Reviews 2026 | Sales Analytics

What is Groove?

Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.

Company Details

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Awards & Recognition

Groove won the following awards in the Sales Analytics category

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3 Top Rated Capabilities

5 Top Rated Features

2025

4 Top Rated Capabilities

4 Top Rated Features

2024

Groove Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Groove.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

81 Plan to Renew

14
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Groove?

16% Negative

12% Neutral

72% Positive

Pros

Acts with Integrity
Fair
Friendly Negotiation
Trustworthy

Feature Ratings

Average 80

Visual Pipeline Monitoring

90

Dashboard

85

Collaboration

82

Scenario Analysis

82

Intelligent Alerts and Notifications

79

Pipeline Planning

78

Predictive Time-Series Reporting & Analytics

77

Territory Analytics and Management

76

Artificial Intelligence-Based Insights

76

Predictive Sales Forecasting

76

Data Ingestion and Interoperability

75

Vendor Capability Ratings

Average 80

Availability and Quality of Training

87

Ease of Data Integration

83

Ease of Implementation

82

Product Strategy and Rate of Improvement

82

Quality of Features

81

Breadth of Features

80

Usability and Intuitiveness

80

Vendor Support

79

Business Value Created

79

Ease of Customization

78

Ease of IT Administration

71

Also Featured in...

Sales Engagement Platforms

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Groove Reviews

Malena C.

Role: Sales Marketing
Industry: Technology
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jan 2024

I have closed many deals using Groove!

Likeliness to Recommend

8 /10

What differentiates Groove from other similar products?

Groove allows me to communicate with business owners at a level that is unparalleled. I've gotten some of the best results through being myself and applying my thought process into an email. It was truly genuine.

What is your favorite aspect of this product?

My favorite aspect was the fact I was able to firm emails that were calculated and precise...Groove allowed me to send them when it was the right time.

What do you dislike most about this product?

Nothing. My position didn't give us the proper training. I had to learn on my own and it was great.

What recommendations would you give to someone considering this product?

Get the proper training because it is worth it.

Pros

Trustworthy
Client Friendly Policies
Fair
Altruistic

Cons

Less Performance Enhancing
Commodity Features
Security Frustrates

Daphne S.

Role: Sales Marketing
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Easy to use to reach out to clients

Likeliness to Recommend

8 /10

What differentiates Groove from other similar products?

It's super easy to use

What is your favorite aspect of this product?

it really helps you to communicate with your customers via email, live chat, social media

What do you dislike most about this product?

nothing at the moment

What recommendations would you give to someone considering this product?

it's efficient

Pros

Reliable
Performance Enhancing
Effective Service
Inspires Innovation

Mohamad R.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

It's a Fantastic Tool for Communication

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

Outstanding automation distinguishes it from any other application. Reaching an extensive audience not only saves considerable time but also allows for the automatic dispatch of emails, eliminating the need for manual typing.

What is your favorite aspect of this product?

Sales Performance Optimization – Groove facilitates seamless collaboration between management and representatives on account lists and opportunities by leveraging real-time data from Salesforce. Advanced Sales Intelligence – Groove's sophisticated activity capture system generates detailed revenue insights, enhancing the precision of forecasting and pipeline management.

What do you dislike most about this product?

Occasionally, the tool experiences unresponsiveness, prompting the need to log out and, in some instances, remove the Google Chrome shortcut to restore functionality. Additionally, when scheduling emails, there is a limitation wherein you cannot preview the message before the scheduled send time. The sole available option is to delete the email if any changes or reviews are necessary.

What recommendations would you give to someone considering this product?

Opting for Groove proves to be the optimal choice when seeking a sales engagement platform seamlessly integrated with Salesforce. Groove empowers users to schedule email deliveries at the recipient's most convenient times, eliminating the issue of sending emails to individuals in different time zones at inappropriate hours. Furthermore, Groove provides visibility into recipient interactions, tracking opens, clicks, and replies, while also offering workflow automation capabilities.

Pros

Efficient Service
Effective Service
Saves Time
Client Friendly Policies

How We Deliver

Events

Groove

What is Groove?

Company Details

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Awards & Recognition

Groove Ratings

85 Likeliness to Recommend

1 Since last award

81 Plan to Renew

14 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Groove?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Visual Pipeline Monitoring Includes customizable visualizations of the sales pipeline for monitoring pipeline health, risk, quality and goal progression.

Dashboard Generate presentation ready QBRs, reports and dashboards. Includes progress to goal, growth forecasts, average sales cycle and ACV, and lead source analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Scenario Analysis The solution provides the ability to create and model different projected revenue and growth scenarios based on multivariate, user-defined conditions.

Intelligent Alerts and Notifications Includes notifications across a range of channels including in-platform (tray notification), SMS and email customized to trigger in specific circumstances.

Pipeline Planning Determine how much pipeline is necessary to meet revenue targets, specifically, understand if there is sufficient pipeline coverage for a given quarter.

Predictive Time-Series Reporting & Analytics Includes time-series analytics on critical sales metrics, including forecasts, pipeline, activity, and quota attainment.

Territory Analytics and Management Includes the ability to analyze capacity and allocate resources for targeting key segments in a given territory or market.

Artificial Intelligence-Based Insights Includes predictive insights and forecasted on artificial intelligence rather than purely historical data.

Predictive Sales Forecasting Includes the ability to project sales/revenue over a specified period of time, using a combination of historical performance and/or external signals.

Data Ingestion and Interoperability Includes bidirectional connections with external sources of data i.e. CRM Systems and Marketing Automation Tools, to improve the breadth of contact information.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Sales Engagement Platforms

Groove Reviews

Malena C.

I have closed many deals using Groove!

Likeliness to Recommend

Pros

Cons

Daphne S.

Easy to use to reach out to clients

Likeliness to Recommend

Pros

Mohamad R.

It's a Fantastic Tool for Communication

Likeliness to Recommend

Pros

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Feature Ratings

Visual Pipeline Monitoring

Dashboard

Collaboration

Scenario Analysis

Intelligent Alerts and Notifications

Pipeline Planning

Predictive Time-Series Reporting & Analytics

Territory Analytics and Management

Artificial Intelligence-Based Insights

Predictive Sales Forecasting

Data Ingestion and Interoperability

Vendor Capability Ratings

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Usability and Intuitiveness

Vendor Support

Business Value Created

Ease of Customization

Ease of IT Administration