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Clari

Groove

Composite Score
7.8 /10
CX Score
8.1 /10
Groove
7.8 /10

What is Groove?

Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.

Company Details


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Awards & Recognition

Groove won the following awards in the Sales Engagement Platforms category

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Groove Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Groove.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Groove?

3% Negative
10% Neutral
87% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Saves Time

Feature Ratings

Average 84

E-Mail Integration

87

Pipeline Management

87

CRM Integration

87

Call Management

85

E-Mail Campaign Management

84

Dialer Integration

83

Sales Analytics

82

Workflow Automation

81

Omnichannel Campaign Management

81

Internal Sales Collaboration

79

Conversation Coaching

78

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Ease of IT Administration

86

Ease of Customization

85

Business Value Created

84

Product Strategy and Rate of Improvement

83

Usability and Intuitiveness

83

Vendor Support

83

Breadth of Features

83

Availability and Quality of Training

82

Quality of Features

81

Ease of Data Integration

79

Groove Reviews

Ali G.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

great functionality

Likeliness to Recommend

8 /10

What differentiates Groove from other similar products?

nothing specific

What is your favorite aspect of this product?

it is very organized which is helpful in a sales role

What do you dislike most about this product?

it caps out at a certain amount of outbound emails which is not always ideal

What recommendations would you give to someone considering this product?

nothing specific, but i really do like and recommend it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Christopher R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Great and innovative sales platform

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

The Salesforce native integration is unique in that it helps with data leakage and improves the quality of data input in general which then of course enhances any AI intelligence accuracy when it comes to forecasting and intuitive predictability.

What is your favorite aspect of this product?

The seamless usability between features and how ease and intuitive of a product it is for anybody to use regardless of how tech savy they are. Comparing to Salesloft for instance that makes it difficult for more seasoned less tech-savy sales people to use, this was simple for those more senior reps to pick up quickly.

What do you dislike most about this product?

The conversation intelligence could use some work.

What recommendations would you give to someone considering this product?

While this doesn't have the reputation, YET, like Outreach and others (Salesloft is a hard pass from my POV and not sure how it gets any relevant looks) give this a serious look if you're in the midst of assessing new sales software.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Charges for Enhancements
  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2022

Helped Supercharge Our Sales Prospecting

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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