Groove Customer Reviews 2026 | Sales Analytics

What is Groove?

Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.

Company Details

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Awards & Recognition

Groove won the following awards in the Sales Analytics category

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3 Top Rated Capabilities

5 Top Rated Features

2025

4 Top Rated Capabilities

4 Top Rated Features

2024

Groove Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Groove.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

3
Since last award

91 Plan to Renew

4
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Groove?

14% Negative

9% Neutral

77% Positive

Pros

Fair
Acts with Integrity
Friendly Negotiation
Effective Service

Feature Ratings

Average 82

Visual Pipeline Monitoring

92

Dashboard

85

Scenario Analysis

83

Artificial Intelligence-Based Insights

83

Collaboration

83

Predictive Sales Forecasting

82

Intelligent Alerts and Notifications

81

Pipeline Planning

80

Territory Analytics and Management

79

Data Ingestion and Interoperability

77

Predictive Time-Series Reporting & Analytics

77

Vendor Capability Ratings

Average 82

Availability and Quality of Training

89

Product Strategy and Rate of Improvement

85

Quality of Features

85

Ease of Data Integration

84

Ease of Implementation

83

Breadth of Features

83

Vendor Support

82

Ease of Customization

81

Usability and Intuitiveness

81

Business Value Created

80

Ease of IT Administration

75

Groove Reviews

Priya S.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2026

Salesforce native sales engagement productivity.

Likeliness to Recommend

10 /10

What differentiates Groove from other similar products?

Groove automatically logs emails calls and calendar interactions in salesforce making it easy to analyze the sales funnel and engagement metrics in a structured format. This eliminates manual entry errors and improves data reliability.

What is your favorite aspect of this product?

The model of capturing outreach metrics opens replies conversions and activity volume in one place simplifies. Process for analysts to compare optimize behavior trends and sequence performance.

What do you dislike most about this product?

Some users report that the interface feels clunky and advanced sequence analytics feel somewhat limited compared to and competitors which can make data extraction for deeper drill downs awkward.

What recommendations would you give to someone considering this product?

Automated activity capture and workflow automation provide analysts with clean and engagement data making forecasting and performance reporting easier.

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Caring

Cons

Less Performance Enhancing
Vendor Friendly Policies
Commodity Features

Altaf K.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2026

Scattered efforts of the sales team begin to flow.

Likeliness to Recommend

10 /10

What differentiates Groove from other similar products?

Every interaction with the customer is automatically tracked. Reminders and workflows reduce the burden of remembering tasks.

What is your favorite aspect of this product?

New representatives quickly get into the rhythm of work. Finding context for old deals becomes easy.

What do you dislike most about this product?

Some customization options feel limited. It can sometimes seem too simple for very complex sales processes.

What recommendations would you give to someone considering this product?

Groove reduces that scattering and provides a clear path for work. I would recommend it to organizations where sales pressure is high and every minute counts.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Inspires Innovation

Cons

Less Respectful
Less Efficient Service
Less Caring

Sheryl O.

Role: Sales Marketing
Industry: Shipping
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2026

The Inbox That Learned Sales.

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

Groove has lived inside our inbox for so long that it feels strange working without it. For a sales analyst, visibility into outreach activity is gold. Groove keeps emails, calls, and follow-ups structured without forcing reps out of familiar tools. Everything stays where the work already happens, which makes adoption easy.

What is your favorite aspect of this product?

It’s been particularly useful for managing large account outreach and renewals. You can see exactly what’s been sent, what’s been ignored, and where engagement drops. That helps refine messaging and prioritise effort.

What do you dislike most about this product?

Reporting depth. You get solid activity insights, but tying those actions directly to revenue outcomes takes extra effort.

What recommendations would you give to someone considering this product?

I’d recommend Groove to peers who want structure without disrupting how sales teams actually work. It suits fast-moving environments like logistics where timing is everything. As it stands, it keeps sales execution tight and disciplined.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

How We Deliver

Events

Groove

What is Groove?

Company Details

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Awards & Recognition

Groove Ratings

87 Likeliness to Recommend

3 Since last award

91 Plan to Renew

4 Since last award

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Groove?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Visual Pipeline Monitoring Includes customizable visualizations of the sales pipeline for monitoring pipeline health, risk, quality and goal progression.

Dashboard Generate presentation ready QBRs, reports and dashboards. Includes progress to goal, growth forecasts, average sales cycle and ACV, and lead source analysis.

Scenario Analysis The solution provides the ability to create and model different projected revenue and growth scenarios based on multivariate, user-defined conditions.

Artificial Intelligence-Based Insights Includes predictive insights and forecasted on artificial intelligence rather than purely historical data.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Predictive Sales Forecasting Includes the ability to project sales/revenue over a specified period of time, using a combination of historical performance and/or external signals.

Intelligent Alerts and Notifications Includes notifications across a range of channels including in-platform (tray notification), SMS and email customized to trigger in specific circumstances.

Pipeline Planning Determine how much pipeline is necessary to meet revenue targets, specifically, understand if there is sufficient pipeline coverage for a given quarter.

Territory Analytics and Management Includes the ability to analyze capacity and allocate resources for targeting key segments in a given territory or market.

Data Ingestion and Interoperability Includes bidirectional connections with external sources of data i.e. CRM Systems and Marketing Automation Tools, to improve the breadth of contact information.

Predictive Time-Series Reporting & Analytics Includes time-series analytics on critical sales metrics, including forecasts, pipeline, activity, and quota attainment.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Groove Reviews

Priya S.

Salesforce native sales engagement productivity.

Likeliness to Recommend

Pros

Cons

Altaf K.

Scattered efforts of the sales team begin to flow.

Likeliness to Recommend

Pros

Cons

Sheryl O.

The Inbox That Learned Sales.

Likeliness to Recommend

Pros

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Feature Ratings

Visual Pipeline Monitoring

Dashboard

Scenario Analysis

Artificial Intelligence-Based Insights

Collaboration

Predictive Sales Forecasting

Intelligent Alerts and Notifications

Pipeline Planning

Territory Analytics and Management

Data Ingestion and Interoperability

Predictive Time-Series Reporting & Analytics

Vendor Capability Ratings

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Ease of Implementation

Breadth of Features

Vendor Support

Ease of Customization

Usability and Intuitiveness

Business Value Created

Ease of IT Administration