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Looker

Composite Score
8.4 /10
CX Score
8.8 /10

What is Looker?

Looker is a platform for data that streamlines the data supply chain to create actionable information. It allows any organization to extract value from their data at web-scale, delivers powerful purpose built applications to address the needs of specific teams, and provides a flexible, embedded analytics framework with Powered by Looker.

Company Details


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Awards & Recognition

Looker won the following awards in the Business Intelligence & Analytics - Midmarket category

Looker Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Looker.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

Up 1
Since last award

95 Plan to Renew

77 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
88%
Conflict Resolution:
91%
Strategy & Innovation:
86%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Looker?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
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2% Negative
7% Neutral
91% Positive

Pros

  • Trustworthy
  • Acts with Integrity
  • Respectful
  • Fair

Feature Ratings

Average 79

BI Security

84

Data Exploration and Visualization

84

Operational Reporting Capabilities

82

Dashboard

82

Collaboration

82

Self Service and Ad Hoc Capabilities

80

Intelligent Alerts and Notifications

80

Data Connectors and Data Mashup

80

BI Platform Administration

79

Mobile

71

Vendor Capability Ratings

Average 76

Business Value Created

81

Quality of Features

79

Ease of Implementation

78

Ease of Data Integration

78

Breadth of Features

77

Ease of IT Administration

76

Ease of Customization

76

Usability and Intuitiveness

75

Vendor Support

73

Availability and Quality of Training

73

Product Strategy and Rate of Improvement

72

Looker Reviews

Salome S.

  • Role: Operations
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Great product with lot of capabilities!

Likeliness to Recommend

8 /10

What differentiates Looker from other similar products?

Easier to use

What is your favorite aspect of this product?

Lots of features and great visualization

What do you dislike most about this product?

Sometimes, mostly on busy days like mondays its loading a bit slowly

What recommendations would you give to someone considering this product?

Explore your abilities!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mariam K.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Easy to use, good to track

Likeliness to Recommend

8 /10

What differentiates Looker from other similar products?

This is the site which gives you a wide picture of what is happening in your company and you can track KPIs, datas,detailed deep dives and case by case.

What is your favorite aspect of this product?

Most importantly, I can find any data what I am searching for!

What do you dislike most about this product?

It takes lots of time to load the page.

What recommendations would you give to someone considering this product?

Consider that it may take one more day to have full visibility for example about last week. You should check it on Tuesday,not on Monday.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Sopiko K.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Excellent for reports and visualizations

Likeliness to Recommend

9 /10

What differentiates Looker from other similar products?

It's much easier to use, no need to install additional programs even just the browser is more than enough to explore and analyze everything you need.

What is your favorite aspect of this product?

Visualizations is my favorite part while working with Looker

What do you dislike most about this product?

Sometimes when it gets busy, system works slowly and might take much more time to load information than it would usually

What recommendations would you give to someone considering this product?

Highly recommended, worth to try !

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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