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Looker

Composite Score
8.4 /10
CX Score
8.8 /10

What is Looker?

Looker is a platform for data that streamlines the data supply chain to create actionable information. It allows any organization to extract value from their data at web-scale, delivers powerful purpose built applications to address the needs of specific teams, and provides a flexible, embedded analytics framework with Powered by Looker.

Company Details


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Awards & Recognition

Looker won the following awards in the Business Intelligence & Analytics - Midmarket category

Looker Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Looker.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

Up 1
Since last award

95 Plan to Renew

77 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
88%
Conflict Resolution:
91%
Strategy & Innovation:
86%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Looker?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
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2% Negative
7% Neutral
91% Positive

Pros

  • Trustworthy
  • Acts with Integrity
  • Respectful
  • Fair

Feature Ratings

Average 79

BI Security

84

Data Exploration and Visualization

84

Operational Reporting Capabilities

82

Dashboard

82

Collaboration

82

Self Service and Ad Hoc Capabilities

80

Intelligent Alerts and Notifications

80

Data Connectors and Data Mashup

80

BI Platform Administration

79

Mobile

71

Vendor Capability Ratings

Average 76

Business Value Created

81

Quality of Features

79

Ease of Implementation

78

Ease of Data Integration

78

Breadth of Features

77

Ease of IT Administration

76

Ease of Customization

76

Usability and Intuitiveness

75

Vendor Support

73

Availability and Quality of Training

73

Product Strategy and Rate of Improvement

72

Looker Reviews

Juhi A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

A good tool to work on the data analytics!

Likeliness to Recommend

9 /10

What differentiates Looker from other similar products?

We are working on very big data analytics project and hence used and evaluate multiple data analytics and business intelligence solution that fits on our requirements. Looker by Google is a very good data analytics tool that you can rely on your daily data work. It has the capability to ingest data from various sources and provide you the real-time data analytics and visualizations of your data. From my perspective, Looker is suitable for your regular data works and reporting purposes, not optimized for big data analytics and visualizations. However, Looker has gained attention from many large companies and fit on their requirements.

What is your favorite aspect of this product?

Some of the best features are: 1) It is user friendly and any user with minimal training can start working on this from the day1. 2) It has the capability to integrate with almost all the available data sources. 3) It has nice user interface with all the required modules and features within the solution. 4) It is scalable and reliable data analytics solution.

What do you dislike most about this product?

Some of the suggested improvements are: 1) Looker needs more advanced visualizations such as charts, graphs, bar charts, etc. 2) Unlike the other available BI solutions, it has less community base to help on the issues. 3) The pricing may be a challenge for small and mid-sized companies. 4) The data refresh rate is not as expected and takes lots of time for refresh.

What recommendations would you give to someone considering this product?

You can go with it for your general data query and analytics purposes. We have faced no issues yet in deployment and using it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2022

Fantastic in theory - terrible in application.

Likeliness to Recommend

1 /10

Pros

  • Respectful
  • Security Protects

Cons

  • Commodity Features
  • Less Efficient Service
  • Less Effective Service

Eduard S.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Great product to boost your effectivity

Likeliness to Recommend

9 /10

What differentiates Looker from other similar products?

Easy to use, great data visualization

What is your favorite aspect of this product?

Great data visualization

What do you dislike most about this product?

How easy it is to use, possibilities to create own Looks

What recommendations would you give to someone considering this product?

If you want to make data based decisions, just use it

Pros

  • Enables Productivity
  • Security Protects
  • Performance Enhancing
  • Efficient Service

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