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Looker

Composite Score
8.5 /10
CX Score
8.9 /10
Looker
8.5 /10

What is Looker?

Looker is a platform for data that streamlines the data supply chain to create actionable information. It allows any organization to extract value from their data at web-scale, delivers powerful purpose built applications to address the needs of specific teams, and provides a flexible, embedded analytics framework with Powered by Looker.

Company Details


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Awards & Recognition

Looker won the following awards in the Business Intelligence & Analytics - Midmarket category

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Looker Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Looker.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Looker?

1% Negative
6% Neutral
93% Positive

Pros

  • Trustworthy
  • Respectful
  • Helps Innovate
  • Saves Time

Feature Ratings

Average 80

BI Security

84

Data Exploration and Visualization

84

Dashboard

84

Collaboration

82

Operational Reporting Capabilities

82

Data Connectors and Data Mashup

80

Intelligent Alerts and Notifications

80

Self Service and Ad Hoc Capabilities

79

BI Platform Administration

79

Mobile

71

Vendor Capability Ratings

Average 77

Business Value Created

83

Ease of Data Integration

80

Ease of Implementation

79

Quality of Features

79

Ease of Customization

78

Breadth of Features

78

Ease of IT Administration

77

Usability and Intuitiveness

76

Availability and Quality of Training

74

Vendor Support

74

Product Strategy and Rate of Improvement

73

Looker Reviews

Ojas K.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Best digital analytics BI too

Likeliness to Recommend

8 /10

What differentiates Looker from other similar products?

Digital platform integration

What is your favorite aspect of this product?

Online as well as offline data analysis

What do you dislike most about this product?

Some platforms are not easily integrated with this tool

What recommendations would you give to someone considering this product?

Go for it if digital data is your priority

Pros

  • Trustworthy
  • Performance Enhancing
  • Saves Time
  • Generous Negotitation

Brent G.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Intuitive Product, but Pricey

Likeliness to Recommend

10 /10

What differentiates Looker from other similar products?

LookML and ease of use

What is your favorite aspect of this product?

Ability to generate quick dashboards once Models and Explores are built

What do you dislike most about this product?

No native drill-down capability Scaling for mobile devices awkward

What recommendations would you give to someone considering this product?

Make sure you get hands-on training from the Looker staff by those who are going to develop dashboards

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Client Friendly Policies

Cons

  • Inhibits Innovation
  • Less Generous

Lisa S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

It's ok. Standard dashboard,

Likeliness to Recommend

6 /10

What differentiates Looker from other similar products?

Google product

What is your favorite aspect of this product?

Google product, data democratization

What do you dislike most about this product?

In-house/Internal data visualization capabilities are limited.

What recommendations would you give to someone considering this product?

Depends on what they are currently using. What needs need to be met?

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Cons

  • Less Productive

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