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Looker

Composite Score
8.4 /10
CX Score
8.7 /10

What is Looker?

Looker is a platform for data that streamlines the data supply chain to create actionable information. It allows any organization to extract value from their data at web-scale, delivers powerful purpose built applications to address the needs of specific teams, and provides a flexible, embedded analytics framework with Powered by Looker.

Company Details


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Looker Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Looker.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

95 Plan to Renew

2
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Looker?

3% Negative
10% Neutral
87% Positive

Pros

  • Transparent
  • Trustworthy
  • Client Friendly Policies
  • Fair

Feature Ratings

Average 80

Data Exploration and Visualization

86

BI Security

83

Collaboration

83

Dashboard

82

Operational Reporting Capabilities

82

Data Connectors and Data Mashup

82

BI Platform Administration

80

Intelligent Alerts and Notifications

80

Self Service and Ad Hoc Capabilities

78

Mobile

69

Vendor Capability Ratings

Average 77

Business Value Created

84

Ease of Data Integration

81

Quality of Features

80

Ease of Implementation

80

Breadth of Features

78

Ease of Customization

77

Ease of IT Administration

76

Vendor Support

75

Availability and Quality of Training

75

Usability and Intuitiveness

74

Product Strategy and Rate of Improvement

71

Looker Reviews

Mariam K.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Easy to use, good to track

Likeliness to Recommend

8 /10

What differentiates Looker from other similar products?

This is the site which gives you a wide picture of what is happening in your company and you can track KPIs, datas,detailed deep dives and case by case.

What is your favorite aspect of this product?

Most importantly, I can find any data what I am searching for!

What do you dislike most about this product?

It takes lots of time to load the page.

What recommendations would you give to someone considering this product?

Consider that it may take one more day to have full visibility for example about last week. You should check it on Tuesday,not on Monday.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Eduard S.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Great product to boost your effectivity

Likeliness to Recommend

9 /10

What differentiates Looker from other similar products?

Easy to use, great data visualization

What is your favorite aspect of this product?

Great data visualization

What do you dislike most about this product?

How easy it is to use, possibilities to create own Looks

What recommendations would you give to someone considering this product?

If you want to make data based decisions, just use it

Pros

  • Enables Productivity
  • Security Protects
  • Performance Enhancing
  • Efficient Service

Roshni P.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Not as robust of a tool but good temporarily

Likeliness to Recommend

7 /10

What differentiates Looker from other similar products?

It has clear visuals that I can share with my cross functional team members.

What is your favorite aspect of this product?

the looks!

What do you dislike most about this product?

So slow when processing data

What recommendations would you give to someone considering this product?

It's a great basic visualization tool

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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