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Looker

Composite Score
8.5 /10
CX Score
8.9 /10
Looker
8.5 /10

What is Looker?

Looker is a platform for data that streamlines the data supply chain to create actionable information. It allows any organization to extract value from their data at web-scale, delivers powerful purpose built applications to address the needs of specific teams, and provides a flexible, embedded analytics framework with Powered by Looker.

Company Details


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Awards & Recognition

Looker won the following awards in the Business Intelligence & Analytics - Midmarket category

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Looker Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Looker.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Looker?

1% Negative
6% Neutral
93% Positive

Pros

  • Trustworthy
  • Respectful
  • Helps Innovate
  • Saves Time

Feature Ratings

Average 80

BI Security

84

Data Exploration and Visualization

84

Dashboard

84

Collaboration

82

Operational Reporting Capabilities

82

Data Connectors and Data Mashup

80

Intelligent Alerts and Notifications

80

Self Service and Ad Hoc Capabilities

79

BI Platform Administration

79

Mobile

71

Vendor Capability Ratings

Average 77

Business Value Created

83

Ease of Data Integration

80

Ease of Implementation

79

Quality of Features

79

Ease of Customization

78

Breadth of Features

78

Ease of IT Administration

77

Usability and Intuitiveness

76

Availability and Quality of Training

74

Vendor Support

74

Product Strategy and Rate of Improvement

73

Looker Reviews

Caio T.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Provides consolidated data in real time

Likeliness to Recommend

8 /10

What differentiates Looker from other similar products?

It's simple to use but provides consolidated data in real time impacting daily tasks

What is your favorite aspect of this product?

How it can contribute to sales strategy based on data

What do you dislike most about this product?

The design could be better

What recommendations would you give to someone considering this product?

Its important to understand what level of data you are willing to access

Pros

  • Effective Service
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bhasker P.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

good product

Likeliness to Recommend

9 /10

What differentiates Looker from other similar products?

Looker supports an extension framework for adding custom functionality or integration to the platform.

What is your favorite aspect of this product?

Real-Time Data Access

What do you dislike most about this product?

Looker can be relatively expensive. potentially making it less accessible for smaller businesses.

What recommendations would you give to someone considering this product?

Looker offers robust security features.

Pros

  • Unique Features
  • Efficient Service
  • Inspires Innovation
  • Respectful

Jayant S.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Quite affordable product, needs more features

Likeliness to Recommend

7 /10

What differentiates Looker from other similar products?

a.) Quite affordable, hence helpful for small scale industries b.) Good client support. c.) Compatible with different SQL platforms.

What is your favorite aspect of this product?

affordability and SQL compatibility.

What do you dislike most about this product?

Needs to add more product features , like analytic functions.

Pros

  • Caring
  • Altruistic
  • Helps Innovate
  • Reliable

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