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Google

Looker

Composite Score
8.4 /10
CX Score
8.7 /10

What is Looker?

Looker is a platform for data that streamlines the data supply chain to create actionable information. It allows any organization to extract value from their data at web-scale, delivers powerful purpose built applications to address the needs of specific teams, and provides a flexible, embedded analytics framework with Powered by Looker.

Company Details


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Looker Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Looker.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

95 Plan to Renew

2
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Looker?

3% Negative
10% Neutral
87% Positive

Pros

  • Transparent
  • Trustworthy
  • Client Friendly Policies
  • Fair

Feature Ratings

Average 80

Data Exploration and Visualization

86

BI Security

83

Collaboration

83

Dashboard

82

Operational Reporting Capabilities

82

Data Connectors and Data Mashup

82

BI Platform Administration

80

Intelligent Alerts and Notifications

80

Self Service and Ad Hoc Capabilities

78

Mobile

69

Vendor Capability Ratings

Average 77

Business Value Created

84

Ease of Data Integration

81

Quality of Features

80

Ease of Implementation

80

Breadth of Features

78

Ease of Customization

77

Ease of IT Administration

76

Vendor Support

75

Availability and Quality of Training

75

Usability and Intuitiveness

74

Product Strategy and Rate of Improvement

71

Looker Reviews

Nika B.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Fast and flexible platform for data

Likeliness to Recommend

9 /10

What differentiates Looker from other similar products?

First of all customization is what I really like in looker, having the options to fit and sort the data to the required details is awesome. Platform gives the ability to add/remove data filters at your will. You can save anything you create, as dashboard, look or just download the raw data with different formats. It's great for visualization as well, as it offers different ways to visualize the data!

What is your favorite aspect of this product?

Favorite aspect would be the learning curve to use looker, it looks really hard and complicated, but once you get the basics down, it's just smooth sailing forward. You can filter data according to your needs, save it and adjust anytime you want!

What do you dislike most about this product?

Sometimes the speed is an issue, if a lot of people are using looker, it can have a bit unpleasant loading times. Also as mentioned it can seem rough at the start, when you look at the UI, you might get lost in it.

What recommendations would you give to someone considering this product?

It seems difficult to use at the start, but give it some time and focus on basics and you will improve quickly from there!

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Operations
  • Industry: Shipping
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2022

Easy to use, but slow sometimes

Likeliness to Recommend

8 /10

Pros

  • Enables Productivity
  • Unique Features
  • Client's Interest First
  • Helps Innovate

Prateek A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

A good data analytics and visualization tool

Likeliness to Recommend

9 /10

What differentiates Looker from other similar products?

Looker is developed by Google and is mainly used for data analytics and visualizations. We have used Looker for one of the data analytics projects where we have developed a customized data dashboard. Looker is a very efficient and customized solution.

What is your favorite aspect of this product?

1) Looker is a reliable and secured solution. 2) It can be integrated with various data sources. 3) It works on ETL methodology, i.e., extract, transform, and Load. 4) Good vendor support.

What do you dislike most about this product?

1) The user community is not so wide and hence resolving an issue online is a bit tidy task. 2) Lot of online data connectors are missing. 3) Requires addition of new and advanced charts, graphs, etc. for visualizations. 4) Integration with 3rd party vendors softwares such as Microsoft Office, AWS is quite complex.

What recommendations would you give to someone considering this product?

You can go with it if you have not a large amount of data for the transformation.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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