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Looker

Composite Score
8.4 /10
CX Score
8.7 /10

What is Looker?

Looker is a platform for data that streamlines the data supply chain to create actionable information. It allows any organization to extract value from their data at web-scale, delivers powerful purpose built applications to address the needs of specific teams, and provides a flexible, embedded analytics framework with Powered by Looker.

Company Details


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Looker Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Looker.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

95 Plan to Renew

2
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Looker?

3% Negative
10% Neutral
87% Positive

Pros

  • Transparent
  • Trustworthy
  • Client Friendly Policies
  • Fair

Feature Ratings

Average 80

Data Exploration and Visualization

86

BI Security

83

Collaboration

83

Dashboard

82

Operational Reporting Capabilities

82

Data Connectors and Data Mashup

82

BI Platform Administration

80

Intelligent Alerts and Notifications

80

Self Service and Ad Hoc Capabilities

78

Mobile

69

Vendor Capability Ratings

Average 77

Business Value Created

84

Ease of Data Integration

81

Quality of Features

80

Ease of Implementation

80

Breadth of Features

78

Ease of Customization

77

Ease of IT Administration

76

Vendor Support

75

Availability and Quality of Training

75

Usability and Intuitiveness

74

Product Strategy and Rate of Improvement

71

Looker Reviews

Giorgi S.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Its free and easy.

Likeliness to Recommend

9 /10

What differentiates Looker from other similar products?

It is a free solution and is live all the time. you do not have to refresh extracts or do something like that. it just looks at the database.

What is your favorite aspect of this product?

That it is free.

What do you dislike most about this product?

It can not do many things. for example, you can not filter parameters properly. if you want to write something like parameter1, not equal to parameter2 it can not do this. you have to write manually that parameter 1 is not equal to some number or text. also, it can not store many reports in one folder at once.

What recommendations would you give to someone considering this product?

it is free and very, very easy to use. also it has many connectors for everything and has great syncing solutions for google services.

Pros

  • Continually Improving Product
  • Efficient Service
  • Effective Service
  • Client's Interest First

Alfredo O.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Excelent product for data analysis.

Likeliness to Recommend

10 /10

What differentiates Looker from other similar products?

It integrates perfect with Google Analytics and Youtube Analytics.

What is your favorite aspect of this product?

Ease of use and dashboard pdf export.

What do you dislike most about this product?

The mobile app UX.

What recommendations would you give to someone considering this product?

Perfecto product for giving reports to your clients.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Doreen G.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

A Great BI Software - Looker

Likeliness to Recommend

9 /10

What differentiates Looker from other similar products?

It makes streamlining data and creating actionable information easy. With the software, we are better positioned to make temporary and permanent business decisions.

What is your favorite aspect of this product?

I like that Looker comes with great analytics features The software provides actionable insights

What do you dislike most about this product?

Looker is not for new users as it is some how complex

What recommendations would you give to someone considering this product?

For best business intelligence features, Looker is the best option.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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