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Looker

Composite Score
8.4 /10
CX Score
8.7 /10

What is Looker?

Looker is a platform for data that streamlines the data supply chain to create actionable information. It allows any organization to extract value from their data at web-scale, delivers powerful purpose built applications to address the needs of specific teams, and provides a flexible, embedded analytics framework with Powered by Looker.

Company Details


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Looker Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Looker.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

95 Plan to Renew

2
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Looker?

3% Negative
10% Neutral
87% Positive

Pros

  • Transparent
  • Trustworthy
  • Client Friendly Policies
  • Fair

Feature Ratings

Average 80

Data Exploration and Visualization

86

BI Security

83

Collaboration

83

Dashboard

82

Operational Reporting Capabilities

82

Data Connectors and Data Mashup

82

BI Platform Administration

80

Intelligent Alerts and Notifications

80

Self Service and Ad Hoc Capabilities

78

Mobile

69

Vendor Capability Ratings

Average 77

Business Value Created

84

Ease of Data Integration

81

Quality of Features

80

Ease of Implementation

80

Breadth of Features

78

Ease of Customization

77

Ease of IT Administration

76

Vendor Support

75

Availability and Quality of Training

75

Usability and Intuitiveness

74

Product Strategy and Rate of Improvement

71

Looker Reviews

Rob T.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Looker gives you the Lens you need !! (all of you)

Likeliness to Recommend

10 /10

What differentiates Looker from other similar products?

Integration and customization ability

What is your favorite aspect of this product?

Ability to pass Account Ids , Contact IDs for showing that specific data on the SFDC object pages

What do you dislike most about this product?

speed to render

What recommendations would you give to someone considering this product?

Look at all of your tools, both 3rd party and homegrown. ( SFDC, Snowflake.. ) make sure all play well with the tool. Talk to folks who sell / service a similar one(s)

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hemanshi M.

  • Role: Consultant
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Fantastic product!

Likeliness to Recommend

8 /10

What differentiates Looker from other similar products?

Looker differentiates itself from other similar products through its intuitive and user-friendly interface, robust data modeling capabilities, and emphasis on collaboration and data governance. It offers a unified platform that enables users to explore, analyze, and share data in real-time, making it easier for organizations to derive valuable insights and drive data-informed decision-making.

What is your favorite aspect of this product?

My favorite aspect of Looker is its powerful data visualization and exploration capabilities. The ability to create interactive and visually appealing dashboards and reports allows me to easily communicate complex data insights and engage stakeholders in a meaningful way.

What do you dislike most about this product?

While Looker offers a wide range of features and benefits, one aspect that I find challenging is the initial setup and configuration process. It can be time-consuming and require a solid understanding of data modeling and SQL queries to optimize the platform for specific use cases.

What recommendations would you give to someone considering this product?

For someone considering Looker, my recommendations would be to invest time in understanding the data modeling concepts and SQL fundamentals, as it will greatly enhance your ability to utilize the platform effectively. Additionally, leverage Looker's extensive documentation, online resources, and community forums to accelerate your learning and get the most out of the product. Lastly, collaborate closely with your team and stakeholders to align on data requirements and visualization needs, ensuring Looker is tailored to your specific business use cases.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Jesse M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Looker is a cream of the crop BI tool

Likeliness to Recommend

9 /10

What differentiates Looker from other similar products?

The ability to explore individual sections of dashboards is a game changer

What is your favorite aspect of this product?

Ease of use and ability to save and modify reports and dashboards for our own view

What do you dislike most about this product?

Not much I can say I dislike, it can be a bit of a learning curve to master

What recommendations would you give to someone considering this product?

Look no further when looking for a powerful BI tool that can serve all areas of the business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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