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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Miriam C.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Great Software, but pretty basic features

Likeliness to Recommend

7 /10

What differentiates Google Forms from other similar products?

The ability to directly integrate form responses into Google Sheets

What is your favorite aspect of this product?

From straightforward surveys to complex quizzes, Google Forms adapts to various use cases effortlessly.

What do you dislike most about this product?

It lacks conditional logic and advanced question branching

What recommendations would you give to someone considering this product?

I highly recommend it.

Pros

  • Reliable
  • Enables Productivity
  • Client Friendly Policies
  • Fair

Cons

  • Less Efficient Service
  • Vendor's Interest First

Marcell C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

The fastest way to create nice forms for anything!

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Since it uses Google account, you unlikely need to create new registration for it, it offers a lot of templates out of box and the way you can build forms is just really fast!

What is your favorite aspect of this product?

The customizations are great, you can also use the tool pretty easily,

What do you dislike most about this product?

The lack of custom CSS support.

What recommendations would you give to someone considering this product?

Don't expect too much, but its fast way to create new forms or surveys for anything, really.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Slower Product Innovation

Fahad A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Perfect for forms for collecting feedback

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Easy to create forms and review results

What is your favorite aspect of this product?

Its simplicity and user interface

What do you dislike most about this product?

Nothing specifically, the tool does the job perfectly

What recommendations would you give to someone considering this product?

As usual, don't dive into building forms and surveys before you map everything out. Plan ahead, build once the plan is ready - it will save you a lot of time and confusion.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Effective Service

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