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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 82

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

82

Version Management

82

Field Configuration and Customization

81

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Apurva S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Software That I Recommend

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It can be accessed from both web and app while creating it is very easy.

What is your favorite aspect of this product?

Checking the responses immediately after a person fill the form will show the data.

What do you dislike most about this product?

Customization part for those who filled the form.

What recommendations would you give to someone considering this product?

Use it simply, easily and share the responses

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Mehmet Arif A.

  • Role: Consultant
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Great work cross cultural teams

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

dashboard definitely .

What is your favorite aspect of this product?

simple, easy to reach, effective

What do you dislike most about this product?

sometimes it's too simple. if i could ask more engaged version it doesn't provide

What recommendations would you give to someone considering this product?

it's google quality. don't think much

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Amit J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

Simple surveys the easiest path to scalable data.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Easytouse design anyone can create forms without training.

What is your favorite aspect of this product?

Multiple people can work on both forms and analysis simultaneously.

What do you dislike most about this product?

Complex form logic and validity checking are limited.

What recommendations would you give to someone considering this product?

Google forms core purpose is to remove barriers to data collection.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Cons

  • Leverages Incumbent Status
  • Less Inspiring
  • Less Fair

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